NJ TRANSIT Mobile App 4+

What is going to take to help when one of you riders has a problem, I’m new to buying anything I was always scare, and sure enough I bought a pass of 30 days, because I got a one month job in NYC, so to make it worth it saving money I bought a pass, well apparently I bought the wrong pass, I try using it for the first time on Tuesday of this week because that was when the job start it, I got an Intrastate instead of a interstate, so the driver made me aware of it I had no idea, that same day I went to custumer service in port authority Ny, and they gave me a number to call and no one help they were supposed to call me back and no one did I sent 2 messages through the app and nothing, so now I’m here writing this message to plead for someone to help me or guide of what to do, my savings are not savings any more because I’m paying out of my pocket and I can’t use the up, I need a refund to buy the right pass

App was fine before in early summer when I used it, as of Aug 25th 2023 is very glitchy, wouldn’t process my (easy) ticket I normally get and a friend traveling with me ended up accidentally buying 6 (!) of the same tickets because the app kept telling them the purchase didn’t go through and to try again. They did actually go through, even after refreshing things the app didn’t send a pop up notice the purchase was successful, and NJ Transit didn’t send a receipt promptly via email saying so. Being on a train platform or on a train running into ticket/app problems creates high stress and headaches for conductors who end up hearing valid excuses why you can’t show your ticket, or that you were just overcharged trying to buy 1 but ended up with 6. Apparently NJ Transit doesn’t like giving refunds (what a scam) so my friends forced to try to use the extra tix to a location she doesn’t often go.

NJ has a millions of tech IT people who can capably fix app bugs I’m sure.. NJ Transit management needs to hire better tech developers to keep these problems from happening-do more test runs before releasing a new update. Amateurs should not be running an app that a half million people or so need for train commuting. Please stay on top of tech issues and fix asap! Or just go back to paper tickets til app bugs are sorted out.

The new version of the app looks nice and modern. But it’s very annoying that my monthly pass pops up instantly when clicking “my tickets” because i actually have other tickets! Also it displays horizontally, which is annoying because I never asked it to rotate. If the ticket wants to display horizontally to distinguish a monthly from a single use, fine, but the functions should still remain at the bottom because I’m not holding my phone sideways, I’m holding it vertically. It’s very frustrating when trying to close the monthly pass to continue using the app or display another ticket.
Also, the new version’s “schedule” feature got rid of displaying if a route has transfers on the results screen. I almost stayed on a train that had a transfer to get to where I was going because you have to CLICK the route to see wether or not you need to transfer to a different line or not. The old version said wether or not a route had transfers or not up front. It’s very misleading because I want to avoid trains with transfers if I can, and people who are new to NJ transit will for sure stay on a train instead of transfer if they don’t click to expand the route info because they’re under the impression there are no transfers if It doesn’t say so up front. Please bring that feature back. Everything else is fine I guess.