Nordstrom 4+

Great, no, excellent variety, great sales and super quick delivery even during Covid-19! The Nordie bucks you get in the mail are a SUPER bonus! I just got two $20 Nordie bucks checks and was able to get Dior products! I also love and have come to rely on the videos with tips shown with most products so you can learn more about the items features, sizes and how they look on real people in the videos!!

For those that are complaining about shopping on the app or being sent to safari and losing where you were on the app, how about just shopping on the website and not criticize a fabulous store because it’s app has shortcomings?? Every app does. What other store ships super fast AND gives you store bucks to shop with? Answer? None. People rely way too much on apps instead of shopping on the actual website. You all sound like a bunch of infants. Cut it out.

If you are saying customer service is not believing you returned something, then video record your return shipping process with your phone and keep the return receipt from the post office, circling the weight of the box. If they say the box arrived empty, the employees could be stealing the items so at least you have proof of the weight of the box noted. I do this selling for Mercari and Poshmark as proof of what I mail to customers and now tons of people have copied my idea.

Hi, OnlyMe&NotYou – We're thrilled to hear you're enjoying the benefits of being a Nordy Club member and love hearing how the videos help inspire your shopping. Thank you for sharing this feedback and thank you for being a loyal customer. -Ana

Please don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item.

Hi, ChloeSuDe – We appreciate the feedback and apologize for any inconvenience. Rest assured we will be sharing your comments with our teams. Thank you! -Ana

I was recently visiting friends in Connecticut. Unfortunately my suitcase was lost , I was a ball of nerves and had an even that evening. I have never been to Nordstroms, So, I wasn’t sure what to expect. My salesperson Ann, was amazing ! Just full of energy and she kept going until we found that one perfect dress and shoes too! She took it all one step further and helped me replace a few items that were in my lost bag. Ann really saved the day . She was also very kind and went out of her way to make sure i had what i needed. Of course I needed to have some items shortened, and no time to do it. Ann brought me down stairs too Dominique (i think!). Again she was great ,personable and friendly. I was able to get my items altered that same day. She was chatty and , kind. We shared pictures of our kids and dogs.
It was exactly what I needed.
Those woman took what was the worst day of my life, and turned it around.
While it seems that everything’s going online , it was great to have actual people assist me. i really never ever do things like this , but these women truly deserve to be recognized for what they do, Thank you Ann and Dominique!

Hi, dbrazier10/4 – Thank you for taking time out of your day to share this feedback with us. We love hearing about your experiences and will be sure to share your comments with the team. We are so thrilled to have you as a Nordstrom customer and look forward to serving you again soon. -Ana