Nordstrom 4+

Nordie Addict!

Great, no, excellent variety, great sales and super quick delivery even during Covid-19! The Nordie bucks you get in the mail are a SUPER bonus! I just got two $20 Nordie bucks checks and was able to get Dior products! I also love and have come to rely on the videos with tips shown with most products so you can learn more about the items features, sizes and how they look on real people in the videos!!

For those that are complaining about shopping on the app or being sent to safari and losing where you were on the app, how about just shopping on the website and not criticize a fabulous store because it’s app has shortcomings?? Every app does. What other store ships super fast AND gives you store bucks to shop with? Answer? None. People rely way too much on apps instead of shopping on the actual website. You all sound like a bunch of infants. Cut it out.

If you are saying customer service is not believing you returned something, then video record your return shipping process with your phone and keep the return receipt from the post office, circling the weight of the box. If they say the box arrived empty, the employees could be stealing the items so at least you have proof of the weight of the box noted. I do this selling for Mercari and Poshmark as proof of what I mail to customers and now tons of people have copied my idea.

Developer Response ,

Hi, OnlyMe&NotYou – We're thrilled to hear you're enjoying the benefits of being a Nordy Club member and love hearing how the videos help inspire your shopping. Thank you for sharing this feedback and thank you for being a loyal customer. -Ana

Undeliverable packages

Please don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item.

Developer Response ,

Hi, ChloeSuDe – We appreciate the feedback and apologize for any inconvenience. Rest assured we will be sharing your comments with our teams. Thank you! -Ana

Missing the mark

Customer service is 5 star, but “plus size” selection is mediocre. As a professional plus sized woman, the options over the last several years have declined. I used to rely on Nordstrom for fashionable, moderately-priced plus size options for what would be considered a classic professional wardrobe (ie - suits). Nordstrom has seemingly taken a more “modern” approach to what is acceptable attire for professional women. I used to be able to purchase a great variety of suits from their in-house brand Sejour or even Halogen. However, suiting options for “plus size” have diminished over time to practically non-existent. Unless I want to pay over $1,000 for me minimal suiting options, the “plus size” department has transitioned to what I only can assume they consider a more modern option (read: “suits” with shorts, crop tops, exercise pants….nothing remotely professional for any woman in a career that necessitates a more conservative approach to dressing). While Nordstrom may now include what they consider “modern” attire for the “plus-sized” woman, they have still completely skipped over the career woman in her 30s-50s. I could dress like I’m 20, or 70, but the generations in between have been ignored. They may think the crop tops and skimpy skirts make them more “hip”, but the transition is an over-correction, resulting in the exclusion of a major demographic. I used to buy all of my suits from Nordstrom. Now I can’t even recall the last time I did.