Now Mobile 4+

I have not personally experienced any bugs or quirks about the application. After years of using the website to submit and email to follow up with tickets, it has been a great experience submitting tickets, following up with and adding comments to tickets from the app.

Even the simple ability to take a picture of something from your phone to attach to a ticket is so much easier than having to take a picture, email it to yourself and then uploading it saves so much time.

If I did ever run into a bug or something non intuitive, the app would still receive a five star rating just because of ease of use as how it used to be.

Thank you for taking the time to share your valuable feedback. It is great to hear you are enjoying the app!

Developer response only reiterated exactly what was complained about below - a clear indication of exactly why the below mentioned problems were coded into the app in the first place and why testing is clearly not finding or perhaps not having any authority to require that it gets fixed. Problems: the app keeps sending me an iOS notification that the chat was closed (“due to inactivity this session will be closed” AND shows a badge on the notifications icon at top tight inside this app). Everytime I tap to see the notification, it opens a NEW chat - this is a never-ending loop. Also the chat text box only shows two lines of typed text ... I can never see what I’m typing - or even correct text - especially necessary since it is not using standard auto correct or auto text suggestions !!!!! this chat function is angering. and then, as if that is not bad enough, I use the Settings/give feedback menu inside the app and it just takes me through a couple popups that says to contact my system administrator with a button to press OK - that’s a joke - terrible UX!

Apologies for any difficulties you have faced. We would love to hear more about the particular issues and how we can improve our app. Please reach out to your system representative and provide further details where they can assist in opening a ticket on your behalf.

I was hoping this app would provide more convenience away from my desktop, but in practice, it has been very limited to the point of being almost useless. Currently, I only use it to respond to iOS notifications, which takes me to the item number in the app. If I lose the notification or it doesn’t come in, I have no way of finding the item number. I can’t access my review/approval or even conduct a basic search from within the app. Which mean in many cases, I have to go back to my desktop, which is time-consuming due to the multiple layers I have to log into. This app misses the mark for me. I tried to submit feedback and was prompted to contact a sysadmin. Really? They didn’t make the app, so why would they care? Unless they are configuring what is available in the app, leading to a subpar experience. Who knows? And who cares I’m not going to attempt to navigate that maze. But right now, it’s very disappointing.

Hey there, thank you for taking the time to write a review. We apologize for the inconvenience you have experienced.
We would like to understand the limitations you have encountered and determine whether the issue is related to admin configuration or if there are features you feel are missing. To address this effectively, we recommend reaching out to the ServiceNow support team via your company administrator. This will enable us to investigate the problem thoroughly and offer potential solutions.
We appreciate your feedback and are committed to improving your experience. Please let us know if there’s anything else we can assist you with.