ServiceNow Agent 4+
ServiceNow
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- Gratis
Capturas de pantalla
Descripción
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
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Novedades
Versión 18.1.0
What’s new for iOS v18.1.0
Fixed
• A space is added to the middle of an auto-corrected word when adding a comment
• Theme color glitch issues on Mobile Device Management configured instances
• The ‘Restrict cut, copy, and paste between apps’ protection policy can be bypassed
• Issues with the barcode scanner
• .WAV files attached in the Activity Stream can’t be opened
• Favorites' filter removed when refreshing a list
• Carousel icon color and card width issues
• Enhancements to UI Rule for checking min and max range on calculated input values
Detailed release notes can be found on the ServiceNow product documentation website.
Calificaciones y reseñas
Suggestions
One feature I would like to see added is that of being able to have nurses sign for multiple deliveries at once. There are nurses who don’t want to get called every time we bring a new beds to their unit. If we could be able to do our scans and take our picture and then store them for later so that they can sign for multiple orders at once that would be great
Respuesta del desarrollador ,
Thank you for your feedback, you have identified some feature enhancements that need to be added to our product. To ensure that we fully comprehend the issue you are encountering, I recommend that you contact the ServiceNow support team through your company administrator. This will allow us to investigate the matter and propose potential solutions.
Great improvements
I love this app and the only thing I would change would be a notification reminder when a ticket is assigned to our team rather than just the ones we get when tickets are assigned to techs directly. I would also like to see a better interrelation of the REQ and TASK tickets. Over all this app is great and definitely essential.
Respuesta del desarrollador ,
Thanks for giving us a try! The in-app content and workflows that are shown to you are dependent on what your System Administrator has provided access to. If you'd like to see any additional content within your mobile experience we recommend connecting with your ServiceNow Admin.
Major downgrade from previous
This new version is a disappointing replacement for the previous app. There is no way to see tickets for a specific CI or see tickets you are watching via saved favorite filters. It’s such a loss of use and isn’t worth logging into unless a ticket is sitting in your group queue just waiting on you. I have had to resort to using the full web page instead just to see tickets I need to find by application CI. Give us back our personal filters!
Respuesta del desarrollador ,
Hey there, sorry to hear you're experiencing trouble with the app. The content that's shown within your in-app experience is configured by your internal ServiceNow admin. We recommend connecting with your System Administrator for any assistance regarding your in-app experience.
Privacidad de la app
El desarrollador (ServiceNow) indicó que, entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.
Datos asociados con tu identidad
Los siguientes datos pueden recopilarse y asociarse con tu identidad:
- Ubicación
- Historial de búsqueda
- Identificadores
Datos no asociados con tu identidad
Los siguientes datos pueden recopilarse, pero no están asociados con tu identidad:
- Contenido de usuario
- Datos de uso
- Diagnóstico
Las prácticas de privacidad pueden variar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles
Información
- Vendedor
- ServiceNow Inc.
- Tamaño
- 120.5 MB
- Categoría
- Negocios
- Compatibilidad
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- iPhone
- Requiere iOS 16.0 o posterior.
- iPad
- Requiere iPadOS 16.0 o posterior.
- Apple Vision
- Requiere visionOS 1.0 o posterior.
- Idiomas
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Español, Alemán, Checo, Chino simplificado, Chino tradicional, Coreano, Finés, Francés, Hebreo, Húngaro, Inglés, Italiano, Japonés, Neerlandés, Noruego bokmål, Polaco, Portugués, Ruso, Sueco, Tailandés, Turco, Árabe
- Edad
- 4+
- Ubicación
- Esta app podría utilizar tu ubicación aunque no la tengas abierta, lo cual puede consumir la batería de tu dispositivo.
- Copyright
- © 2024 ServiceNow
- Precio
- Gratis