On: Shop Shoes & Apparel 4+

Very Highly Recommend!

I absolutely love On Cloud products. Most comfortable shoes you’ll ever wear! If there was one thing I would “Very Highly Recommend” to On Cloud themselves, is to please get away from the cheap logo imprint on the clothing. Stitching is 110% the way to go (I really hope On Cloud sees this comment just for this recommendation). Outside of that, keep pushing out the awesome shoes! If you don’t have a pair of their shoes, do yourself a favor and get you a pair.. YESTERDAY!

Bad service

The shoes are good but the company is a no. I ordered two pairs of shoes July 3rd and they came on July 29th. I’ve never had to wait so long for a pair of shoes to arrive. Not only that but one of the shoes I ordered never came because they were out of stock. They gave me a 10% discount on my next order because the shoes were out of stock which clearly meant nothing because they are offering that discount to anyone because of their prolonged shipping time. Even though I had to wait almost a month for my shoes I was not offered that discount. I asked for them to take off the 10% off my order instead of having to reorder and wait another month for shoes but they said they couldn’t. Most companies will provide you with the discount cause it saves them time on repackaging, shipping, and dealing with your return. I will not be purchasing from them again. Terrible service and clearly don’t care about the environment like they say they do if they would rather have the box shipped back to them and back to me again in order to get the 10% off.

Bad App

I like these shoes. But this app does not work at all. It was not allowing me to place the order because it was not giving any delivery options. Delivery options were grayed out. Then I contacted the support and they said try another device. Then I tried the website and was able to place the order. The order was reflected on the app as well. But the app kept showing wrong delivery dates. I contacted the support again and they mentioned the app has not been updated yet. Not sure what that means. The web and app shows conflicting data.
My order is also delayed in spite of paying express delivery fee. Very frustrating and bad experience.

Developer Response ,

Thank you for your feedback.

We're sorry to hear about your experience in our recently launched On Application. We're grateful for any feedback and have shared it with our development team.

To keep improving the App, its functionalities and content is our main approach there and your feedback helps us to do so - so thanks again for your valuable time.

We wish you continued fun and comfort with our products and a great day!