OneUnited Bank Mobile Banking 4+

SMH

Well i really desired to bank black, but this is not experience i hoped for. Im no where near a branch so i use the app heavily. I expect that when i use the app that i can see what is currently in my account. With this app it was a hassle...all the time. I use this account to do everyday spending. So when i check my balance, I expect it to be up to date when i sign in...every time. Of my chase app can do it i know this app should be able to. There has been too many times i checked my account and see my available balance drop by 40 dollars in a few hours and i only used my card twice in a few days. So i cant keep up with my money like i want like i can with my chase app. This app needs to be updated for that reason.

It’s a start

I opened this an account with this bank last year with the intention to #bankblack. While the bank itself is a great bank, the app leaves much to be desired. Since I live 3 hours from a branch, I depend on online banking and this app. In order for me to put money into my account, I have to transfer my funds from my account through another bank to this account but in order to do so I would have to do it through the website as the app doesn’t offer transfers to and from outside accounts. It’s extremely inconvenient if you spend almost 80% of your time traveling like I do and can’t always sit down at a computer. My solution is to set up scheduled transfers to combat that problem. Also the user interface for this app is pretty basic. If you want to just check your balance and see your transaction history then this is the app for you. I did like that it supports the fingerprint. Because it takes 4 days to process a mobile deposit and three days for your money to hit your account when you transfer money and your direct deposit may not be there right away, I chose to end my relationship with this bank. If you live in the areas where the branches are (and there aren’t many at all) you may have a different experience. If you need a second account for a rainy day fund then this is the perfect bank for you!!

Poor Customer Service

I opened this account because it’s black owned! I deposited a check ($50 Christmas present) and I never received notice that it didn’t go through because I didn’t add For deposit only at OneUnited Bank! I figured that out by checking the status everyday for about a week! I then re-deposited the checks after adding the necessary information! I also contacted customer service and was told they couldn’t tell me anything! I checked the status of the check re-deposit and it informed me I ability to deposit checks from the mobile app was blocked! I’ve had no problem with my direct deposit! I called customer service and was told a case was being opened and I’ve heard nothing and seen nothing about my check! This is ridiculous and extremely poor service! I attempted to close the account and was told I have to call! I’m so disappointed in this bank and truly expected more from the bank! Don’t waste your time banking with this bank! I now can’t deposit the check in another bank or take it to me mother’s (Christmas gift from her) bank and cash it because I don’t know what happened to it with this bank! Shame on OneUnited Bank! I can’t be the changed I want to see when the bank is giving such poor service!!!

Developer Response ,

Thank you for this feedback. It appears from your comments that you had to contact us multiple times and still your issues were not resolved. We regret that you had this unsatisfactory experience with us. We are reviewing your experience to see how we can address your needs.

Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page for assistance. Thanks again for your valuable feedback. We look forward to serving you.