Orange County's Credit Union 4+

Occu needs to get with the times! From the debit cards not being tap to their app having a million steps to do one thing. Their recent update took away Face ID to log in! Super frustrating to have to type in your password each and every time. Mobile banking should be quick and easy! OCCU is far from that! They definitely need some fresh younger minds in there to get their corporation where it needs to be in the 21st century! Everything is so old school.

Hi there, We apologize for any inconvenience you have experienced with our Mobile Banking app and debit cards. Orange County's Credit Union's Card Services is currently working on a project that will bring Contactless Cards to our Members. While the project is still in its early stages, we aim to have these cards available to Members by 2024. Additionally, there have been no recent updates to our Mobile Banking app in the Apple App Store, and Face ID is still a feature for use in our Mobile Banking app. We would love to connect with you to hear more and help troubleshoot any issues you may be experiencing with the Face ID feature. Please email us at memberfeedback@orangecountyscu.org, and an Orange County's Credit Union representative will be happy to get in touch. Thank you for your feedback and Membership.

Both the app and the actual website are horrible and disgust me every time I am unfortunate enough to have to (try) to use them. 95% of the time the app doesn’t work, 90% of the time the website won’t either. What’s worst is that this has been going on for a long time now and there is obviously no effort made by OCCU to fix this. The thought that people are getting paid for creating and “maintaining” this garbage app makes me throw up, I bet your coding staff also continually messes up their Starbucks order and then yells at the barista for “getting it wrong”. I can’t tell you how sick and tired I am of this absolute incompetence. Also, if their IT team is trash like this, how can I trust them with sensitive data and money?? I just opened an account at a different bank, and will close my OCCU account as soon as possible. Horrible. Wouldn’t be surprised if this app is so idioticly coded that data is leaking straight to North Korea. Everybody, do yourself a favor, don’t get this app and DO NOT BANK HERE!!!

Hi there, we apologize for any inconvenience you’ve experienced with our app and online banking system, and we'd like to help resolve the issue as soon as possible. As a first step, please email us at memberfeedback@orangecountyscu.org and one of our Associates will be happy to get in touch to learn more about the specific issues you're experiencing so that we can help troubleshoot. Thank you in advance.

I just downloaded and used your app for the first time to do my first mobile deposit.
I recently refinanced my auto loan thru OCCU and my payment went down over $100/month so that's nice. Needed to deposit some money in order to cover the monthly payment and couldn't find a way to do that on the website, so I decided to try the app.

I was a bit worried when I saw that there were many negative reviews. Just wanted to add this positive one. It worked and was very easy to get the app, sign in, and make the deposit. I enabled facial recognition so hopefully it's even easier next time.

Hi there, Thank you so much for sharing your incredible experience with us and our Mobile Banking app! Orange County's Credit Union is proud to serve you!