OTR Diagnostics 4+

I bought this and worked great first two times I did regen. Plug and play. But now I’m having big issues. First of all can’t log into my account. Gives me “authenticate” error. Called customer service and they gave me temporary log in till they fix the issue. Logged in a tried again and now it’s having issues connecting to Bluetooth device. When I finally do get it to connect it won’t do regen. I try clearing all Cummins codes and generic codes and prompts with “failed”. I feel like the app is very buggy and only works half the time in my experience. Customer service is responsive. They even call back on missed calls. But they are open 8 to 5 or something like that. I’ve had this problem for weeks now and still can’t regen or clear codes. I’m sure they’ll eventually fix it but right now I’m not happy with my experience. 3 stars only because they are responsive with issues but still can’t use it till they fix bugs

Good morning. We apologize for your experience with OTR Diagnostics and want to work with you to resolve the issue and ensure your experience is nothing short of excellent. If you are still having connection or login issues, please get in touch with our support team at support@otrperformance.com or by phone, and we will work with you to resolve any issues you are experiencing. We do have some additional troubleshooting steps we can perform to assist with the issues listed above and would love to help you out.

The OTR Performance app is too buggy right now and needs to be fixed.

First off, I have to turn off and on the Bluetooth on my iPad which I use the app with for the communication to update in real time instead of having a serious lag

Second, in the Live Data when I was reading specific gauges like Fuel Economy if it goes to 0mpg when accelerator was let off going down hill, the gauge would close out and back to the main Live Data page

Third, I used the Forced DPF Regen last night and after two minutes I started the regen, the app claimed it was finished while the actual regen continued for the next hour

Fourth, Live Data gauges were rearranged in the new updates and there are some gauges not available anymore. I hope there’s a setting page where user are allowed to click on the gauges they want showing in the Live Data tab

We have released a few updates to OTR Diagnostics that have improved connection stability, live data, and regen-related UI screens. Please check out the latest update(s) available in the App Store and let us know if you have any further issues or concerns!

Sow mini problems and having issues with concreting and sending them screen shots videos they treating us like we are the dumbest can’t use their system instead learning less the customers playing God :(( I unplugged device. I logged out from the app turn off the engine log back in twice and still it's region mode. I don't know what kind of junk you guys keep having excuse blaming us. :((( The truck didn’t was in the region mode. The app was in region mode and locked. Can’t use the app plus lately giving false codes. Something else breaks and give different codes. It’s like they working with truck truck companies to screw us up. :((?

We're sorry to hear that you are having issues with OTR Diagnostics. Please contact us at support@otrperformance.com so we can provide a prompt resolution to any issues you are experiencing.