OurPhoto - keep our memories 4+

The frame works well provided one is able to get through the setup and actually upload pictures. We did manage to do that when we first got it but subsequent attempts to upload new pictures has been a dismal failure. The app will tell you that pictures have been successfully uploaded but they are nowhere to be seen. Tried on and off over the past year to get some new pictures of my grandchildren uploaded but, again, failure. Now I can’t even open the app as trying to replace a forgotten password has resulted in the same situation as uploading pictures. That is, it will tell you that a new password request has been successfully sent to my email but, like the missing pictures, it’s nowhere to be found. The frame is now pretty much useless to us as we are getting kinda tired of seeing the same few pictures over and over.

The frame itself is nice and the pics look good if you click full resolution. The app is not as good. Only allows nine pics per upload, you have no control after that - can’t delete. Not good when you’ve sent the wrong pic and now it’s up to the frame owner to delete it (which can be hard for elderly to figure out). Many times I’ve gone to upload and only some of the nine actually show up (the thumbnail is blank so I have to delete it before hitting send or the frame will just show a blank pic). You can see what you sent in the messages part of the app but you can’t change any settings like time or when you want the frame to turn on or off. These are all controlled only on the frame. I do like that it has 16GB of storage per frame vs Nixplay’s 10 GB of storage shared between 5 frames. But Nixplay’s app is much more functional and user friendly.

Tried assisting my in-laws setting this up over the phone. Impossible to get done because the app is so bad. I told my wife not to buy this frame because of the software. This is absolute CRAP software. Not intuitive, not user friendly, broken English on the page here and the website is worse. Do not expect to get support, clicking the support link here in the App Store takes you to the web site where there is a picture of the word Support. No link to get you support. There is no documentation on whether or not the app will work with HEIC picture files from the iPhone. Most of the files I have sent to my parents’ frame show as broken links. Junk. Junk. Junk. I would use worse words if the censors would allow it.