Description

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Through its SaaS-based platform, PagerDuty arms developers, IT operations, support, security, and business leaders to prevent and resolve incidents when seconds matter. Over 12,000 businesses including GE, Vodafone, Box, and American Eagle Outfitters rely on PagerDuty to continuously improve their digital operations.

PagerDuty for iOS allows you to:
* Receive unlimited push notification alerts and set custom sounds for alerts
* Easily access and respond to open incidents (acknowledge, resolve, or reassign)
* View incident details, grouped alerts, and resolution timelines at a glance
* View your on-call timeline and team schedules, and book overrides for yourself or your teammates
* Access a contact list of all users in your account and their contact information
* Create new incidents directly from the mobile app
* Loop in responders for additional help
* Execute custom actions (like restarting servers, running diagnostics, etc.) on incidents

NOTE: A PagerDuty user account is required to use this application. Some features’ availability depends on your PagerDuty plan.

What’s New

Version 6.24

What's new in 6.24:

- Added support for searching Response Plays. Just start typin' and let us do the rest.

Top 4 thank you's:

4. thank u, next - Ariana Grande
3. Thank U - Alanis Morissette
2. Thank You for Being a Friend - Golden Girls theme song
1. Thank *you* for using our app, and all the great feedback!

We're always looking for ways to improve the app. Email support@pagerduty.com with any comments.

Ratings and Reviews

3.3 out of 5
146 Ratings

146 Ratings

JohnCenaChamp ,

Better and worse since last update

I want to start by saying I’m so happy they finally removed the swipe left to resolve. It was ridiculous and resulted in many times resolving a page because my finger accidentally went slightly left while scrolling. However the current solution is still lacking. When I swipe left the buttons are for some reason not fully interactable and it feels clunky. I have to tap a few times before I see any UI response.

Secondly, the phone calling has become buggy, for me at least. Even if I decline the call PagerDuty will try calling again. Not sure why.

Finally, and my biggest complaint, is that when I swipe on a notification on my lock screen to open PagerDuty with that alert, 95% of the time it’ll just say it failed to fetch the alert. No matter if I’m on LTE or wifi. I have to close and reopen the app to see the alert.

Akshaylive ,

Please fix your iPhone alarms

PagerDuty gets the job done in waking me up. However, sometimes when issues occur, multiple alarms go off (and we are intentionally not creating composite alarms). So, I wake up, acknowledge the first alarm, and notice that there are other monitors in alert so I acknowledge them as well. The problem is, there seems to be a lag in when my phone receives the push notifications for the other alarms which are already acknowledged, yet the ringer goes off. It’s extremely frustrating. Please fix this! I.e; if I’ve acknowledged something, you don’t need to alarm.

MysticMCJ ,

Non-functional and non-intuitive

I manage a DevSecOps team that has need of a product that can manage alerting in a sane way. I was evaluating pager duty vs. some of the others out there, and a good mobile app is a large part of the decision.

The iPhone app doesn’t seem to even work for me on the iPhone X - I cannot make any changes to settings, switch screens - nothing.

On top of that, the app is not intuitive to use - it doesn’t function like any other iPhone app. If you have to have a user tip of the day for how to get to the menu, your UI may not be so great!

Nobody else on the team likes the app either, and anyone with an iPhone X has the same problems.

None of the other products in this space have a broken mobile app, and the ones I’ve used are intuitive and work extremely well - so it’s pretty easy for us to rule out pagerduty. Shame, because it’s an otherwise solid product - but the app is just critical in this space. First impressions are everything - the broken app means we will be putting our money elsewhere.

I am not one to give a one star review lightly... but it is clear that the mobile app isn’t taken as seriously as it should be. Until that changes, I can’t possibly recommend the product.

Developer Response ,

Hi, thank you for your feedback. We're sorry to hear that you're having such a poor experience with our mobile app! We'd like to do what we can to assist you if there are any specific bugs you're experiencing or features you're having trouble navigating. If you reach out to support@pagerduty.com, we'd love to help troubleshoot and help answer any questions.

App Privacy

The developer, PagerDuty Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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