Opsgenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. The Opsgenie Application for iOS delivers the power of the solution to your mobile devices. You can receive push notifications when alerts and incidents arise, take action directly from the application, understand the status of all known issues and manage your on-call responsibilities.
Opsgenie for iOS is free for all Opsgenie customers and requires a subscription to Opsgenie service. Your Opsgenie administrator will send an invite via email for you to create an account. Once your account is created, you can log in to Opsgenie service from the iOS app with your Opsgenie username and password.
You can view additional documentation at http://www.opsgenie.com/docs/dashboard/ios-app
Features:
* Customizable dashboards for responding to alerts and incidents faster
* Ability to create alerts and incidents with ease
* Easy access and response to alerts and incidents (Acknowledge, Close, Escalate to Next, Take Ownership, Snooze and many more)
* Ability to execute custom actions on alerts and incidents (i.e ping, restart server, …)
* Opsgenie-hosted audio & video conferencing (Incident Command Center) to effectively collaborate during incidents
* Service Catalogs to identify and manage service units
* Ability to track each service’s status via dedicated status pages
* Ability to define & add responders and/or stakeholders to incidents
* Ability to select multiple alerts/incidents and execute an action for all
* Alert/Incident list pages supporting native swipe gestures for actions
* Ability to save and reuse the searches previously defined in order to filter alerts and incidents
* Who Is On-Call page which enables viewing all schedules and active rotations of the moment
* User Directory that enables accessing all users and their contact information
* Ability to easily contact users via phone call, SMS, email, and Skype
* Ability to mute/unmute notifications
* Ability to enable/disable notification preferences, notification rules and contact methods
The apps aims to be simple and elegant, and it is in some ways, but can be frustrating to use. For example:1. After acknowledging an alert, a pop up panel appears at the bottom of the screen telling you it was acknowledged. While it is up, you can’t swipe to acknowledge another alert. You have to touch the screen to make it go away first. 2. When you choose to close an alert, you are asked to confirm closing it. This is frustrating and in the way. 3. They took away they option to touch Ack after swiping an alert. Now you have to touch a more button and then touch ack. Just from a general perspective, before the latest update, the app already had these extra annoying steps in the way of quickly working with alerts. After the update, it’s gotten even worse. Just let us one touch to acknowledge and close and don’t throw up panels that tell us we just did what we thought we did. Make this app require the fewest touches possible to take care of multiple alerts quickly. After all, we don’t actually want to be using this app. We wished we never had to.
Infuriating
user54175417
I know no one likes alerts but since Atlassian took over this app has just gone downhill trying to look more streamlined.The MOST annoying thing for the past couple of years is the banners the insist on preventing you from using the app while they’re there. Reaching the “mute for 5 minutes” button is impossible if there’s any type of outage that generates multiple alerts. Pick a different platform until they sort this app out if you can. The only reason it didn’t get one star is because it does alert and supports heartbeats which are useful.
Needs Inprovement
==ShowOff==
The app works but is very limited. If there is a way to see an extended period of time as to who is on call, I have no idea how to see it. I can only view who is currently or next on call, sometimes I need to see who is on call the rest of this week or even further in the future but I cannot. Can a calendar of some sort please be added?
Volume on alert needs improvement
Abroad
The ringer volume should be the control for alarms. This is my #1 complaint about this app and I’m not sure how this hadn’t been addressed. If I turn my volume down during the day and go to bed without remembering to crank it up to max I miss alarms. Basically makes the alarm system worthless. And I don’t want my app volume on everything else on max 24 hours a day just to support OpsGenie. Please change alarms to use ringer volume instead of phone volume. Thanks for your consideration.
Performance improvements and bug fixes.
Version 3.9.13
The developer, OpsGenie, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
OpsGenie, Inc.
Size
233.4 MB
Category
Utilities
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
iPad Requires iPadOS 17.0 or later.
Mac Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
