Parental Control - FamilyTime 4+

RUN!!! I didn’t head the warnings and am paying for it now

**UPDATE 2** was promised a refund and over a week later... nothing!

**UPDATE** I have “live chatted” already... long before I posted this review and they passed me on to someone else who couldn’t help me!! This has been well over a YEAR LONG battle and NO ONE in this company cares about the money you spend or the SAFETY of your CHILDREN!! BEWARE!!!

Do yourselves a favor and DO NOT even download this app let alone PAY for it. It will work so so for a few weeks and the. It will LOCK DOWN your phone and your child’s phone. You will be forced to factory reset both devices and hope there are no lingering issues. We tried very hard to have this issue resolved but the developer honestly could care less about you once you make a purchase. It was at that time that I insisted my year be canceled and refunded an allocated amount which.... let’s be honest.... was never going to happen. What ever I ate the yearly amount but still insisted it be canceled. I have message after message after message and all the screen shots proving this and yet today they charged me for a whole other year!! They do not have anyone available to answer phones so you can talk to an actual person. Literally no one is capable of handling this issue because I keep getting bounced around to this person and that person. Please head this warning and DO NOT allow yourself or your children to get caught up in this mess! It’s not worth it!

Developer Response ,

Sorry for the inconvenience that may have caused you. You are requested to please come in Live Chat with us through our website familytime.io so that we could assist you regarding your issues.

Ripoff artists

I never leave reviews, but I’m determined to make sure no one uses this app. There is a reason why their ratings were reset. Don’t believe what it says on the website about its capabilities. Once you start reading the troubleshooting guide, you’ll see there are many features that do not work on iOS which makes this app pointless. They will push and push for you to purchase the discount version. They say you can cancel your account subscription for any reason, but then give a 10 point list of reasons they won’t refund your money, including signing up for a promotional offer. I got my purchase receipt, but no information on how to install the app. I had to request a password reset on my account just to log in for the first time. After the app installed, it only took me 30 minutes to figure out this was garbage and I tried to cancel immediately and get a refund. By time, customer service bounces you around and gets back to you. Your trial is over and you’ve been charged. FYI FamilyTime is a Japanese company that’s developed in Pakistan (if that matters to you).

I tried 5 different parent control apps in a single night (including Bark and Canopy). The clear winner for us is OurPact. It’s not perfect (organizing apps on devices isn’t great, and it doesn’t seem to like widgets) but it is a clear winner. It’s also US based.

Listen to the Majority of Reviews

I decided to give this app the benefit of the doubt, and figured with a free 3 day trial I could see if we like it or not. On day 1 I was charged instantly for what I signed up for, by the end of day 2 I could tell that this was not working like it should. I could figure it out enough to navigate through but some things needed extra explanation, which means searching through the help section. Customer service was always kind and helpful. On the end of day 2 we decided to cancel, I started a chat in the app and was directed to email instead. By email I was first asked why I would like to cancel, and then after explaining, I was told that I was unable to receive a refund and that the 3 day trial did not apply to me because of how I signed up?!? I signed up the only way I could. I am still emailing them demanding my refund but save yourself the headache and do not even download the app or sign up.
****also I’ve went back to see they keep posting under bad reviews “please contact us for assistance” BUT when you do they keep giving excuses to why they won’t help. They lure you into a promotion because apparently a promotion takes away the right to have a refund. DO NOT PURCHASE ANY THING if you are unsure if it will work.

Developer Response ,

Sorry for the inconvenience that may have caused you. You are requested to please come in Live Chat with us through our website familytime.io so that we could assist you regarding your issues and refund.