ParkWhiz - #1 Parking App 4+

Paid 10 dollars more using the app then what the kiosk at the lot was charging. I parked exactly where I was supposed to from where I paid on the app. Went in to see show in Tampa, 2 hours later there is a 50 dollar ticket on my car from some private 717 parking company saying I owe them. So now I’m 80 dollars in the whole. Well....zero actually bc I’m calling iTunes and my credit card company to dispute the 30 dollar charge from this app and of course I’m never paying that 50 dollar private company scam either. Shame was trying to do right thing and get taken advantage of by this app. Stay far away from this app and any 717 parking run lot. Just pay at lot using kiosk. Would be easier and cheaper.

Update: raised the review by one star due to the fact the app contacted me after review. They reached out to the third party company who issued the citation and had it voided. Also refunded 10 dollars of what I paid for the inconvenience. The app needs a better way to rate these lots. I see the lot has a very poor rating but I myself see no way of rating them. If they allowed costumers to post ratings and comments for specific lots then maybe people could avoid the lots the are scamming customers.

Really sorry to hear about all the trouble! A member of our support team has reached out directly via email to see what can be done to make this right. Thanks for taking the time to share your experience and hope this helps!

Tried to buy a parking pass for a Whitesox game (Parkwiz was suggested as the only provider by the White Sox ticketing website for parking in the stadium lot), first on the website using Apple-pay and got an error. Then tried using a credit card with the same result. Downloaded the app and again tried to purchase a pass, getting the same error to recheck my credit card info after trying two different cards. Used both my phone and a laptop. No go. Emailed the “help” account and received the same boilerplate advice to check the info I entered. I emailed asking for further help as I did all of their suggestions. No additional response or help provided nor an explanation as to what is actually wrong or how to fix it. I guess I’ll go back to SpotHero where my credit cards work. Totally disappointed in Parkwiz. Edit: a few days later I received an email asking for more information. I appreciate the reach out, but I’m not sure what the fix would be in my case as the day I needed parking came and went. (BTW my solution was to go early and pay $10 to park in the game day lot, which was cheaper than Parkwiz as there was no service fee). I get they have associates whose job it is to “fix” problems, but the timely nature of my problem, and their business, requires they have a working system, and/or be nimble enough to find timely solutions that work for customers when customers need immediate solutions.

Hi there, we're so sorry to hear about the trouble! This is definitely not the experience we strive for and we'd love to check into this for you. Please call our support team at (888) 472-7594 so we can help figure out what's going on here. We want to help make this right and get you all set for making upcoming bookings.

We were in Chicago for a funeral and my son wanted to go to the fountain pen store. I reserved a spot at the closest garage and heading to Chicago. The garage was close drove around the block at least twice to verify, thinking things are different up here. Finally, I just parking in the first parking garage, I find around the corner. My reserved spot 13 dollars, the spot we park 38 dollars. Then, I contacted the company, they requested a receipt from the garage we used and pictures of the closed garage. First, taking pictures while driving in Chicago is dangerous and second there was no sign. Then they asked for a copy of my bank statement with the 38 dollar charge. Hmmm….NO. Then several days later, I got a reply that the garage had a disclaimer that the day question I needed to use the East entrance. Now, if there was disclaimer on the app, I missed, cuz I definitely would have used a different garage. I am not from Chicago, and I just wanted to make the trip into Chicago easy. I used the app to link to my gps app for direction and it spent us to the closed entrance with no sign to use a different entrance. I do not really care about the 13 dollars at this point it is the principal and the lack of customer service. I would have paid 100 dollars if need be to take my son to fountain pen store since that is the only thing he ask for and I wanted to give him a good memory on this trip.

Thank you so much for bringing this to our attention. We're always striving to improve and we appreciate your feedback. We do have certain policies and procedures in place to ensure our quality of service is consistent for all of our customers, but appreciate your feedback and will be sure to keep it in mind as changes are made. Our apologies again for any confusion or frustration!