Paw Partner 4+

As a crazy dog mom, I miss my dogs when they’re boarding. Paw Partner has connected me to Floyd and Nelson’s boarding experience and makes me feel more comfortable when I’m on vacation and they’re partying with their friends! I love it!

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Apparently the boarding place I’ve used in the past now uses this app. I went to download and it says there are in-app purchases of $3.99/mo, but when I looked at pricing within the app it sounds like the business is paying monthly fees and not the customer. So now I’m confused about who has to pay to use the app - the business or the customer? As a consumer I don’t want to have to pay a monthly fee to make a daycare or boarding appointment. That’s a real turn-off, and it should be more clear on who bears the burden of cost so customers can make a more informed decision.

Update: the developer clarified that portions of the app are free to use and additional features can be unlocked for a monthly fee of $3.99. The free features don’t include the ability to check occupancy for your preferred dates/times. Instead you have to send a request to the facility and then wait for their confirmation. I would personally rather just call to confirm availability and make my appointments. Though I do see the benefit of this app for the business in helping to organize, I am saddened that the developer is charging clients for a critical feature that really should be free — especially considering that the business is already paying a sizable monthly fee.

Thank you for your feedback. We are sorry for any confusion. The app itself is free to download and use for making reservations, updating vaccines, and seeing posts of your pet at your Preferred Pet Facility. There is an upgraded premium feature which adds occupancy checking and alerts for services. This premium feature is available for 3 months free trial and $3.99/month after that. This premium feature service is not a required purchase to use this app.

My doggie daycare facility is now using this app. It seemingly has no way to purchase daycare passes or to make reservations for recurring, non-consecutive days. It is not user friendly in any way.

Thank you for your feedback. The Paw Partner app is used by many pet daycare, kennel, and grooming businesses.. Please contact us at contact@pawpartner.com so we can help determine if the business you're using in the Paw Partner app needs additional features.

Thank you.