People’s Alliance FCU Mobile 4+

Still needs work

There are still a lot of moments when your account information does not load

Needs Work

Checking my balance works pretty well but the problems start when I want to glance at my transactions. For example, clicking on my checking account link — 90% of the time it doesn’t work and I get a pop-up message that says “An error occurred,” along with a phone number advising me to call the bank — super annoying! Every time there’s an update to the app I get hopeful that the bug will be fixed, but it never is. I mean if you’re going to make a banking app, do it right.

Rant: This bank also signs you up for services without your knowledge, just so they can extract money from your account — when I checked my account transactions on the app (in a rare instance when the app was actually working properly), I noticed a suspicious $5.00 charge. I called the bank to get more info and was told that I was signed up for a financial service that the bank offers. I complained that I never signed up for anything and the person on the other end had the gall to tell me that I probably mistakenly “signed up by clicking something on the site.” Nonsense! I kindly asked to have my money credited back to my account, which they did, but was told that I have to go to the bank to sign paperwork in order to remove myself from a service that I never signed up for. Ridiculous. I loathe sneaky, money-sucking bankers who try to nickel and dime me.

Developer Response ,

We apologize for the inconveniences you've faced. We are constantly working along with our partners to improve our app. If you'd like to discuss this further, please call us at 631-434-3500 x 261 from 8 am to 7 pm Monday through Friday or 8 am to 4 pm Saturday.

Needs so much improvement

This app needs a lot of improvement. You ask 5 security questions if the person get the first one wrong you continue to ask the same question. Taking pictures to deposit checks horrible on this app it shows you a clear picture and the app turns it to trash. Have trouble loading my information many times which shouldn’t be a issue. Long story short the app developer or developers need to go back to square one to fix this app.