Learning about this app I was skeptical because a rep walked up to me in the store and told me to download it and add my card information and I was like no when I didn’t know anything about this app but now, I wish I would have started using it right then and there. I waited about a month before I began to use it and don’t even want to think about the money I missed out on. I would highly recommend this app. I have cashed out on my earnings three times so far and I look forward to using this in the future. I’ll be glad when more stores start participating because this is amazing.

The app is very good. I've been trying and buying from it for years, but it's been a lot of trouble in the last few months. I entered my first name and last name in my profile. When my initial verification request asked me to send my ID, the system rejected it and blocked my account, telling me it was for security reasons.They told me that for security reasons they blocked my account from calling the numbers they put on the screen. I'm tired of calling and writing and sending emails and no one answers and for this reason I haven't been able to make purchases.the customer service is a bit terrible because it's like a ghost because nobody answers you once they answered me in practically two years that I have been buying with them, but they have never been able to answer a call or my messages, we hope that the new 2.0 system can repair all this and that they can invest in a better customer service where at least by chat they can attend to our problems with the application that is giving many headaches and enough account blocking for any reason and more when you have already earned a quantity of points for which they are lost .. my wife was blocked with more than 2 million accumulated points so I do not recommend letting her collect so many points but rather consume them quickly before they are lost .. Please update and improve those customer service points and your system, which blocks many accounts and discourages people from continuing to use it.

Everything was great, until it wasn’t. Was suddenly kicked out of app, and when trying to log back in was told needed to change password. Tried to change password 3 times but kept circling back to change password when trying to login. Tried to call customer service, but was told to leave voicemail. I left a voicemail and decided to give it a day to work itself out. Next day I tried logging in and was told to contact customer service. Called and emailed again with same results. I’ve been locked out of the app, without access to thousands of dollars worth of gift cards I’ve bought, and seemingly no way to get back in, for over 3 days. Definitely buyers beware and make sure to log all the information on your gift cards in a separate place, away from app. Not sure I’ll ever get back in with how this is looking.

After leaving several messages over the last few weeks, someone returned my call. My question was inquiring about how to do a return since the purchase is applied as a “gift card” purchase and reads as such on the receipt. Knowing most businesses refund back to the original payment method, I wanted to know the process. The representative was quick to say the refund would be given…. How??… and then I would need to issue the receipt to Moocho for a refund. Too much work and makes me skeptical to the process. When I told her my feelings, she hung up on me. Kohls will give a gift card for the return since it was purchase like a gift card. I don’t have a use now for credit towards Kohls and wish I had made the purchase with a payment I can get the credit back if return is necessary.