Petcube - Pet Cam & Online Vet 4+

Camera and Audio issues

Initially this camera was amazing but I’ve had it for over a year now and noticed a few issues. When trying to talk to my dogs it makes a high pitch noise as well as even with the audio on I can’t hear anything from the camera unless I turn my side to speak to them on.

I also am having issues with the night vision. I have it on auto and while the room is dark at night it constantly flickers from on and off night vision. This has been sweating off my motion detection a lot and has scared me in previous nights thinking someone was in my house. I tried putting a night light in there so it wouldn’t switch to night vision automatically didn’t help. Even turned on always night vision and it still does the flickering

Developer Response ,

Hi! James here with Petcube support! I am sorry to hear about an issue. Let's figure out what's wrong! Please email our support department at support@petcube.com with your Petcube in-app username and we will contact you immediately to troubleshoot and fix what's broken! Cheers!

Audio Issue?

When I first got this app it was great and allowed for everything I was looking for. I think this may have happened after the last update..but before the update, it was nice that when I opened the app and opened a video, it would stay muted until I clicked on unmute. Now after the update every time I open the app the audio is not muted, even which my phone on silent it plays sound. This is annoying when Im work in a quite office and want to check on my doggo. Strangely, when I click full screen the audio is then muted, then I can go back to the regular screen and it will stay muted.

On a side note, now when I click on the ‘unmute myself’ or ‘unmute my dog’ buttons, they only stay on for a few seconds then turn right back off again.

Ive uninstalled the app and reinstalled it and It seemed to fix the first issue for a couple days, then went back to me having to go to full screen for the audio to be turned off. I would hate to have to keep uninstalling and reinstalling the app because of this.

Recent updates to firmware and app broke 2 new cameras

I pay an incredibly high amount of money to Petcube for premium videos to be saved on the cloud. Guess what I get? Two unusable cameras, sporadic and unreliable motion recordings, and no ability to view the footage live. It’s pretty despicable that a company will take so much money to provide you a service, but that same company doesn’t even care enough to provide you with working product. The cameras are only nine months old by the way. Oh and good luck getting support. Nobody’s ever on the chat. Obviously they don’t care as long as they get your money which you pay a year ahead of time. All so you can have a broken camera with an app that doesn’t work and no one to fix it. Last but not least, it’s really obvious that they turned down the sensitivity of motion detection so that they wouldn’t have to store as much video on the cloud for paying premium customers. As a result, I’ve missed so many treasured moments with my sick pet. Anything to pinch a penny! Shame on you Petcube.