Welcome to the Philz Coffee app! It's never been easier to order your Cup of Love for pick-up, customize your coffee to your personal taste, and reorder your favorites. Download the app today and experience Philz at your fingertips.
- Order your favorite coffee or tea ahead of time for convenient pick-up
- Customize your drink to your personal taste
- Get order updates when your drink is being made and when it's ready for pick-up
- See which barista is crafting your cup to be just right
- Browse through your favorites menu to make a selection in a snap
- Easily reorder your go-to drink
- Find your nearest Philz when you're on the go
Welcome to Philz Mobile - we’ve heard your feedback and we have been hard at work making some major changes to support a better mobile ordering experience. With the latest build we fixed some minor bugs impacting loading screen.
Ratings and Reviews
Overall pretty well designed app with good recent UI improvements. 2 things:
1. Where did feedback go? Philz in particular has large variability depending on who makes your coffee so it would be good to surface positive or constructive feedback in some way.
2. The app sometimes just doesn’t load on open. The central UI is replaced by a spinning “loading” circle. It’s an easy fix (force close and restart) but this only started happening with the recent update.
Keep up the good work overall.
Developer Response ,
Thanks for taking the time to review our app! We're glad to hear that overall you're having a good experience. We still have a feedback feature that you can utilize by going to "More" then "Feedback & Support". However, we are planning to bring back the feedback prompt that you're referring to. Also, the loading screen you're experiencing on the "My Philz" page is a bug that we've identified, and should be resolved very soon. Keep an eye out for app updates!
Great but not great
I love that I can order through the app so my coffee is ready by the time I get to the place especially if there’s a long line.
However the app algorithm is very confusing. It’s not user friendly where you just choose which coffee you want to order, size, and add ons. Instead of a list, you have to swipe left or right like you’re on a dating app -not that I ever used one but my friends have shown me how a dating app works. IMO I like “lists” format because of its simplicity but this app has a whole sentence & you just click on the specific word you want to change such as “I want a size [blank] with [light/regular] ice,” etc.
Also another thing, I don’t know if it’s just me but the locations are listed in categories of area whereas the Bay Area has 3 different areas! They have almost ALL the locations in the Bay Area except the ONE that is closest to me which is SJSU campus. They even have a pick up station so I’m not sure how they're getting orders if they’re not on the app.
Hopefully you guys can find a way to make your app more user friendly and please add more locations!
Developer Response ,
Thanks for the detailed feedback! You can view our entire drink menu via the "Menu" screen on the app if that's how you prefer to order. Our "My Philz" page is intended to suggest drinks (like our baristas would in person) as well as store your regularly ordered drinks for quick re-ordering in the future. We'll take your feedback into consideration for future improvements! Also, our SJ location is not on our app, but is still using Caviar so you can continue to order through them.
Love, but where’s the food?
Love the convenience and ease of the app and my favorite feature that no other app offers? 30 seconds to change your mind. Genius🙌🏼 I give this app 5 stars but I hope in the near future the food also gets added to the menu.
Developer Response ,
We're so glad to hear that you're loving the app experience, and the handy cancellation feature! Food ordering is in our plans so keep an eye out for announcements.
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.