Pickle | Rent & Lend Fashion 4+

LOVE THIS TEAM!

Although my experience with Pickle initially encountered a hiccup, I want to express my gratitude for the exceptional service provided by their team. I've been a repeat customer, both in-store and through their app, and recently found myself in a bind when I urgently needed a dress for an event. Due to a miscommunication regarding the dress's location, I was left without one with only an hour before I had to leave.

However, the Pickle store team swiftly stepped in to rectify the situation. They reached out to me promptly, offering three alternative dress options similar to what I had originally requested, and astonishingly, the dress was delivered to my house within just 15 minutes.

I was deeply impressed by the level of customer service and support extended to me during this stressful time. Despite my initial frustration, the team remained exceedingly apologetic and demonstrated remarkable kindness throughout the ordeal. This experience has truly set a high standard for customer service, and I look forward to continuing my patronage with Pickle in the future, knowing that I'll be in the hands of such an incredible team.

Once again, a heartfelt thank you to the Pickle team for their outstanding assistance.

Inconsistent and very limited

So I really like this app because it has a variety of styles and brands. The problem with this app is the inconsistency between the sellers, availability, and shipping. I placed an order almost 2 weeks in advance and the day before it’s supposed to be shipped. It was canceled. I never received an email or anything! I had no idea the item was even cancelled until it was too late. On top of that the attendant basically said just go find another one. They don't even give you an option to rate the seller like its suppose to. Then theres the 1000 dollar shipping insurance which is sooooo terrible because you basically cant rent anything good if your not in new york. The majority of the sellers on their aren't even in state, so good luck renting anything you actually like of quality. They have the WORST app glitches and most of the items you save either get removed or the renter is away. This app should focus on the quality more and maybe they would see a more rapid expansion because they just lost a customer who would have spent majority of my money there!

This is ridiculous

I invited my younger cousin with my referral link. Since she is younger I gave her my other email address to use. I then noticed I received 0 reward points. Because of this I emailed the support team and was helped by “Brian” he said that since my email that I was emailing him on was similar to the email she signed up with it is flagged as one person creating multiple accounts. He also stated how the name in the profile was nothing like the one in the email. I thought this was absurd!! For one, this app is getting more people by this. 2, why should he be questioning the difference between the email address and the name in the profile? Before this whole situation I had also emailed again about 2 of my friends using the referral link but once again I got 0 points! For one of them he gave me the points but for the 2nd he said that the account was signed up with the email address I was emailing him on so I am not allowed to receive any points! I think this is astonishing. He did assure me that the reward system is working but I do not believe it one bit!! I will no longer be telling people good things about this app!!

Developer Response ,

We are sorry for your experience. As discussed in our support emails with you, your account was flagged for suspicious activity due to creating a number of similarly named accounts called "backup" which made our system think you were creating duplicate accounts to take advantage of our referral reward system. As you know, we did still provide you all of your points and you redeemed them for your rewards.