I love this service and the app is very user-friendly and easy to navigate. My New Year’s resolution for 2022 was to not buy anymore new clothes. I’ve been doing Nuuly since December 2021 so after a full year, i only have one complaint. I took off a star because of how long shipping takes. Be prepared to wait at least a week between when you choose your items and when you actually receive them. This means you really only have the clothes for three weeks at a time, not a full month. I really wish they utilized a 2-day shipping service (I realize overnight shipping may be asking too much lol). Just as an example, I made my selections for this month and got confirmation of those items on 12/4. I received the shipping notice & tracking info on 12/7 and the items are set to be delivered 12/12. It’s the same every month so if you sign u, just know to expect a one-week turnaround time between monthly shipments. I had no clue how long it would take when I first joined.

I am disappointed with my Nuuly experience. Things started off great with my first box, got everything quickly and it fit perfectly (i did research outside of the app to have the best shot at this). Everything has been TERRIBLE since. My second order NEVER made it to me, it returned to the warehouse or something. The only reason i got a refund is because i contacted them. After explaining what had happened they offered me one free item and refunded the box cost. This is where I get really frustrated, i went to reorder my items that i had spent way to long selecting and they weren’t available, the best they could do was tell me approximate return dates for the items, ranging from a couple of days to weeks. Yesterday I finally saw most of the items i wanted in sizes that could work and now I am getting an email saying they are subbing one of my items with something that looks NOTHING like it. I wasn’t given a choice to pick another item and this item wasn’t even from my save closets, there for money wasted. Worse still is that there isn’t an option to alert them that you aren’t interested in the item. If i want a surprise i would ask my dad to go by me some pants. All of this to say proceed with caution, the time spent is probably not worth the effort if this is the experience and customer care being offered.

I’ve been a Nuuly member for years now. The actual service and idea is amazing. I usually do love the items themselves. However, the customer service is atrocious. The people responding are nice enough. But it’s like nobody ever works. The response times for the online chat are FOR-EV-ER. Like HOURS. Sometimes even DAYS. It’s like, why even have an online chat option?? Just only allow emails then! Also, they have screwed me a few times in getting a shipment later than I was promised, or forgetting to send part of a clothing item (like a belt that’s supposed to come w it and the item doesn’t even nearly fit without it), or somehow realizing they don’t have the item i picked after confirming shipment—so they decided on THEIR behalf what to send me in place of the item i wanted instead of asking ME what I would like (ps the item they chose was NOTHING i would ever in my life wear which was incredibly frustrating). And then they “can’t” send only one item out when they were the ones who screwed up, so they do give you a little bit of money back or a free spot for the next month which is i guess nice but doesn’t necessarily make up for their mistakes. So, it depends how flexible you are and if you use this service because you actually have a busy social life or travel a lot, etc, or if you’re just doing it for fun.

Make sure you read how it works! I had misunderstood how Nuuly works, and had only sent back 3 of my items. I assumed you could keep a few and rent new items so long as you kept your subscription going. Well you can’t. You can only keep all 6 items, or send back all 6 and get an entirely new set of 6 items. You can’t keep a few, exchange a few, etc. If you decide to keep any items then they charge you as they assume you are purchasing the items. It is however at a discounted price. I did not want to purchase, I simply did not understand how the service worked (definitely my fault for not reading their service description in detail). Luckily they were super quick to respond and helped me to correct that within 24 hours. I did have to send the other 3 items back and pay for shipping, but they were lenient and understanding and I did not have to pay for the items! I have only done one subscription thus far, but I would highly recommend this company! Of the 6 items I rented, 3 of them were brand new with tags attached and the other 3 were lightly used. It’s a fun way to try new items, especially items that you wouldn’t purchase otherwise. I’m going on my second subscription and just rented 8 items for a big trip I’m doing. Loving the styles, the variety and how many items you can get! Perfect for fashion lovers like myself!