Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time so as to improve conversions, sales and customer satisfaction.
Comm100 Live Chat for iPhone/iPad allows you to keep online on your iPhone or iPad so that you can stay connected with your website visitors while on the go. And the app offers much more than just chatting.
1. Optimized for best operation and performance in iPhone or iPad
2. Push notifications. You can immediately get notified of the incoming chats and new messages even when you switch to other applications or your iPhone or iPad goes into the sleep mode.
3. Sound and vibration notification available.
4. Send canned messages
5. Check previous contact history of a visitor
6. Transfer a chat to another online operator
7. Instant access to the visitor list and the detailed information of each visitor
Start mobilizing your support strategy today!
1. Support X2 on Mobile APP Agent Console.
2. Bug fixes.
Ratings and Reviews
This app is pretty good but there are a few issues:
1. You can only view your chats and not your teams active chats. This is not good if you are a supervisor and wish to view a chat without joining the chat. This is not a problem on desktop.
2. The app constantly logs me out and I have to log back in multiple times per day. This happens on desktop as well but nearly as frequently.
3. You can not be logged into the desktop and mobile app at the same time. A user account should include one active mobile and one active desktop app login.
Overall this service is good and offers a lot of functionality which makes the above shortcomings feel very odd and unexpected.
Pretty good job of keeping connected
I have used this app for a couple years. It does a pretty good job of allowing me to monitor our website when I am on the road.
Only negative is it does not do a good job notifying you when you have a new chat. The sound is so soft that I miss it when I am driving. Needs to notify you like you are getting a text message.
I would give it 5 stars if they would improve the chat notification.
Buggy as ever
Stuck on loading with latest update. Tried to delete the app so I could reinstall it and was totally unsuccessful. Tried to shut off and reboot my iPad and the problem remained. It used to work flawlessly for years until this latest April 2021 update.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Comm100 Network Corporation
- 26.6 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
English, Simplified Chinese
- Age Rating
- Copyright ©2018 Comm100
With Family Sharing set up, up to six family members can use this app.