Screenshots

Description

LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.

Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.

30,000+ companies around the world can’t be wrong!

Powerful customer service software close at hand:

- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And more!

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Install LiveChat to:

1. Solve customer problems in a flash

Instant answers in real-time. Fast for your team, fast for the customer.

See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.

2. Support smarter, not harder

Make the most of automation.

Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.

3. Close more sales

Collect and qualify leads without a hitch and boost your sales opportunities.

Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.

4. Cut costs

Increasing headcount is not the answer.

Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.

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Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.

What’s New

Version 2.4.11

What's new:
· Improved banning of spammers
· Enable real-time messages for queued and unassigned chats (e.g., from Facebook)
· Private notes for chats
· Underground preparation for LiveChat Tickets
· Bump version of external dependencies and code cleanup

Ratings and Reviews

4.0 out of 5
13 Ratings

13 Ratings

Vheissu ,

Ignore the other review

The company livechat is actually pretty great been using them for a couple years. The app is also well done.

reseub22 ,

App causes missed chats

If I left the app logged in it had a habit of turning on my chat despite me turning it off. Had it happen multiple times so I removed. It would happen at all times of the day. Even hours after turning off the chat. Guess I will just stick to desktop.

Developer Response ,

Hello,
Please contact me on m.swierczak@livechat.com, the app definitely shouldn't act like that. We would like to investigate the issue, and solve it as soon as possible.

Mike92557 ,

No chats

I am not sure how to contact you direct. The old LiveChat app would even work when my phone was locked. I would get a message alert and I could chat with customers once I unlocked the phone. The new Lite app puts me away when my phone locks so the customers are forced to leave a message. There are not any settings for me to stop this. The app is useless if I have to have my phone unlocked and that app opened.

Developer Response ,

Hi there! The LC Lite app should work in the background in the same way. Within the new release we also implemented the unique notifications sound you may know from the old app (and some more customisation options too). Please reach me on m.swierczak@livechat.com, I will investigate your case as soon as contact me.

App Privacy

The developer, LiveChat, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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