Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
Minor fixes and performance improvements.
Ratings and Reviews
Swipe right to go back to main screen
The app is pretty good and improvements are showing, looks great on iPhone X.
The one major issue I have which reduced to 3 stars is the swipe right, all it does is bring out the settings panel which is mostly useless.
When using the app on iPhone X and either viewing customer info or in the chat, the only way to go back to the previous screen is to tap the arrow that's on the top left corner, which is literally the farthest place to stretch my thumb to, if you can only have a swipe right option that bring up the previous screen as in all email, messages and standard apps that will definitely improve this rating significantly.
Developer Response ,
Hi J, sorry to hear you're having issues with the performance of the app - and I appreciate the rating and feedback.
I'm the current Product Manager of the apps and would like to hear more about pain-points or issues so we can try and improve them for you and our customers. Proper gestures based navigation (including back to the previous screen) is something we'll consider for future versions. You can email me directly at email@example.com.
Looking forward to hearing from you,
ZenDesk Chat/Zopim is such a great tool. The desktop dashboard works great and we love it. But, we travel a lot so the app is critical to how we use the software. This app is terrible. I typically launch the app as I leave the office and it will work for a little while. Then at some point I'll realize "I haven't heard a notification in a while". Lo and behold it's because the app has logged me out... who knows when. It's constantly logging us out of the app without any way to know this has happened except to launch the app again. We've missed countless chats like this due to the triggers not firing while we are logged out. I've turned to obsessively checking the app on my phone to make sure I'm still logged in. Outrageous. Obviously this is a critical point to using the app, so I can't understand why the developers haven't fixed whatever it is that makes this happen.
love this app!
ok so when i first opened this app i had a hard time logging in so i thought it was a piece of "waste of time". then one day the option appeared on the app that said "log in with your Support Account" as opposed to only a chat account i am assuming. then after i logged in with my support account this app has worked amazingly and is in real time. so convenient for those that have have a small staff of 1 and still want to provide amazing customer service without being tied to a computer. I always have my phone on me so i can respond to users on my site when ever i choose. LOVE THIS APP!
Developer Response ,
Thanks for the very kind review Online808 :D Glad you are enjoying the app, we are working on a redesigned app now and it should become available in late summer.
- Zendesk, Inc.
- 33.6 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- Rated 4+
- © 2018 Zendesk Inc.
With Family Sharing set up, up to six family members can use this app.