Zendesk Chat 4+

Chat with customers

Zendesk

Designed for iPad

    • 4.5 • 689 Ratings
    • Free

Screenshots

Description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.

Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View

What’s New

Version 1.15.2

Minor fixes and performance improvements.

Ratings and Reviews

4.5 out of 5
689 Ratings

689 Ratings

Jackie 48393 ,

Enjoy being able to communicate with shoppers

I use Zopim/Zendesk on two of my four websites. I really like its simplicity to use. I wish they offered the ability to change colors of the the chat box to match websites.

Serve Chilled ,

Dark Mode?

Thank you guys for the awesome app, been using it for years. I also noticed you’re very responsive, so any chance we will see a dark mode for iOS? Hope so. Thanks.

Developer Response ,

Thanks for the kind review, Serve Chilled! We are working on the initial designs for chat history support now, hoping to release it later in the year. We will reach out to you when it is available if you want early access and help us test the changes out :) Thanks, Ramin

milehighguy259 ,

Useless

Every time I get a notification for a chat I click on it and it says the user has left the chat. Sometimes it will show up minutes later after a full app restart. Another job well done Zendesk.

Developer Response ,

Hi there, we're really sorry to hear you're having issues. Can you email us at support@zendesk.com and mention in the email the description of the issue and we can take a deeper look for you?

App Privacy

The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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