Screenshots

Description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.

Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View

What’s New

Version 1.14.1

Minor fixes and performance improvements.

Ratings and Reviews

4.6 out of 5
158 Ratings

158 Ratings

Jackie 48393 ,

Enjoy being able to communicate with shoppers

I use Zopim/Zendesk on two of my four websites. I really like its simplicity to use. I wish they offered the ability to change colors of the the chat box to match websites.

Jamesvp23 ,

Excellent and much improved

I've been an avid user of the Zopim software for many, many years. The web application has had issues throughout the years and I can confidently say that it's almost flawless now. It's an integral part of our business

The app has unfortunately been less reliable. They've come out with an update now to fix the mobile apps connection issues and I believe that's a huge step in the right direction. I've seen it improve.

A few months ago we were considering having to leave bc of those issues (you think it's running in the background but customers are trying to chat with you and you're unaware of it). It was the first time we thought about leaving and then they came out with an update that gave it a huge jump in reliability.

Mobile is the most import aspect of almost everyone's business now and I'm glad to see they're putting more time into the mobile application. I give this a 4 star for excellence but hope the last little connectivity issues get resolved.

fxbqs ,

Lack of proper function

Always automatically forced offline

Information

Seller
Zendesk, Inc.
Size
45.9 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Arabic, Bulgarian, Czech, Danish, Dutch, Filipino, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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