Screenshots

Description

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.

Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View

What’s New

Version 1.15.0

Minor fixes and performance improvements.

Ratings and Reviews

4.6 out of 5
557 Ratings

557 Ratings

Serve Chilled ,

Dark Mode?

Thank you guys for the awesome app, been using it for years. I also noticed you’re very responsive, so any chance we will see a dark mode for iOS? Hope so. Thanks.

Developer Response ,

Thanks for the kind review, Serve Chilled! We are working on the initial designs for chat history support now, hoping to release it later in the year. We will reach out to you when it is available if you want early access and help us test the changes out :) Thanks, Ramin

Samenk1023 ,

Love it

It gets the job done.

milehighguy259 ,

Useless

Every time I get a notification for a chat I click on it and it says the user has left the chat. Sometimes it will show up minutes later after a full app restart. Another job well done Zendesk.

Developer Response ,

Hi there, we're really sorry to hear you're having issues. Can you email us at support@zendesk.com and mention in the email the description of the issue and we can take a deeper look for you?

App Privacy

The developer, Zendesk, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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