Zendesk Chat 4+

Swipe right to go back to main screen

The app is pretty good and improvements are showing, looks great on iPhone X.
The one major issue I have which reduced to 3 stars is the swipe right, all it does is bring out the settings panel which is mostly useless.
When using the app on iPhone X and either viewing customer info or in the chat, the only way to go back to the previous screen is to tap the arrow that's on the top left corner, which is literally the farthest place to stretch my thumb to, if you can only have a swipe right option that bring up the previous screen as in all email, messages and standard apps that will definitely improve this rating significantly.

Developer Response , 10/19/2018

Hi J, sorry to hear you're having issues with the performance of the app - and I appreciate the rating and feedback.

I'm the current Product Manager of the apps and would like to hear more about pain-points or issues so we can try and improve them for you and our customers. Proper gestures based navigation (including back to the previous screen) is something we'll consider for future versions. You can email me directly at mobile.support@zendesk.com.

Looking forward to hearing from you,

Thanks,
Chris

Very Disappointing

ZenDesk Chat/Zopim is such a great tool. The desktop dashboard works great and we love it. But, we travel a lot so the app is critical to how we use the software. This app is terrible. I typically launch the app as I leave the office and it will work for a little while. Then at some point I'll realize "I haven't heard a notification in a while". Lo and behold it's because the app has logged me out... who knows when. It's constantly logging us out of the app without any way to know this has happened except to launch the app again. We've missed countless chats like this due to the triggers not firing while we are logged out. I've turned to obsessively checking the app on my phone to make sure I'm still logged in. Outrageous. Obviously this is a critical point to using the app, so I can't understand why the developers haven't fixed whatever it is that makes this happen.

love this app!

ok so when i first opened this app i had a hard time logging in so i thought it was a piece of "waste of time". then one day the option appeared on the app that said "log in with your Support Account" as opposed to only a chat account i am assuming. then after i logged in with my support account this app has worked amazingly and is in real time. so convenient for those that have have a small staff of 1 and still want to provide amazing customer service without being tied to a computer. I always have my phone on me so i can respond to users on my site when ever i choose. LOVE THIS APP!

Developer Response , 04/14/2017

Thanks for the very kind review Online808 :D Glad you are enjoying the app, we are working on a redesigned app now and it should become available in late summer.