Tawk.to 4+

Needs an Apple Watch app!

Just found this app today and could not be more thrilled with how well this works! I was so skeptical when they said it was free. But no ad version, and I was even blown away I could completely customize the color settings and everything to match our website! iOS app works amazing, so intuitive and easy to use! I feel like I have no room to complain based on how amazing this app is and that it’s free! BUT I would seriously LOVE if this program came out with an Apple Watch app. How many times do you miss a text because your phone was on silent or you left it in a different room? I feel like it completely defeats the purpose if someone messages you and you don’t see it for like a half hour. Not the creators fault, but this would be the end all be all of chat apps if there was an Apple Watch app!

Great App

Great app, I’ve been using it for work for about 2 years now. Yes the app has a few bugs here and there, but the devs are always pretty quick to come around and fix them. All in all, this is a GREAT app for it to be free. I use it all the time and don’t plan on stopping anything soon.

Developer Response , 03/12/2018

Please submit a bug report from within the app so we can assess the problem you are having. Also please update to the latest version.

Terrible customer service

For a company that provides a customer service tool, they provide horrible customer service themselves.

I recently contacted them to make a simple change to our account, but it ended up taking three weeks and a dozen emails and chat sessions. Their chat agents seem to be powerless to do anything, and emails to tech support are ignored.

Will be looking for a different chat provider because I'm not about to spend hundreds of dollars per month for zero support when we need it.

Developer Response , 12/09/2018

Please contact our support via email support@tawk.to we'll help with the issues you are having. Thank you.