You will spend a lot of time and energy doing a test using the Playbook UX app only for it not to upload at the end. I attempted the same test twice and each time, the app simply failed to upload the recording. It doesn’t even show any loading screen - it’s just stuck on the Upload Instructions for over an hour.Playbook UX support articles claim that it’s possible to go find your recording in /Library/Application Support/Playbook UX, but this path is only accessible from a Mac and NOT from an iPhone. I see no evidence that anything I recorded has been saved.

The last two tests I've done on this app have not uploaded. I spent about half an hour on each plus the time I waited and waited for them to upload which they never did. I contacted them via email last one after the first issue and no one responded. Today was the second time I waisted my time doing another study and was able to have someone contact me back who is very nice but hasn’t solved my problem and there’s no mention of me getting payment for the time I spent doing the studies.

I have tried repeatedly to complete this study. I have followed the directions as given. I get as far as a screen that say playbookUX and turn on the microphone. There is a timer icon to g up After 5 kin I hit back arrow I checked and I have downloaded the app I’m generally good w this kind of stuff but you got me beat Sorry. I feel directions were not clear !

OMG. I just did a trial run with this and it’s horrible. I’m a UX Designer with 17yrs experience and my wife has her own usability research and testing consultant for the past 15 years. Her client decided she is to use this tool and so she wanted to do a test with me. There are so many other solutions out there. Just walk away from this. No, run.