PocketRx - Refill Medications 12+

Lost data

I love the app; until today... worked fine, until I opened the App and all my data was gone. Now, I am concerned about reentering all my data just to lose it again. I used it last week to request refills from my pharmacy’s and all was well. This is very disconcerting.

UPDATE

Steve from tech support called me. He had the developer fix the reset password issue, there was a page missing on the pharmacy’s website. Once that was fixed, I logged into my account and all of my data was there. This was all done within a few hours of the pharmacy notifying him of the problem, major kudos for quick service. The App is back in the the star category.

Developer Response ,

Hi Bill - I'm sorry to hear about the issues you had with the app. If you can send more information about your account to us at feedback@digitalpharmacist.com, we will do our best to help.

Added information requested

I have been using this app ever since my pharmacy caught up with the online world and gave us this wonderful option. I have enjoyed using the app as it’s very convenient and has worked very well for me. It has a simple, easy to use interface. You are able to add all your medications and can submit a refill to your pharmacy simply choosing the medicine you wish refilled, how you want it delivered and then submit. So with three easy clicks I can count on my medication delivered to my door 98% of the time the very same day. There is one thing I would love to see the app include which it now does not, the date my last refill was sent in for that medication. I have many medicines that are filled at separate times throughout the month. I then put them into a pill organizer and sometimes the bottles get thrown away or I accidentally toss the wrong pill bottle if combining them and don’t have the date it was filled. For someone like me with a bad memory this would greatly improve the app. After all I don’t have a choice of using another app as this is what my pharmacy uses, nor would I want to use another one as I greatly like this app unless it had this one missing option for me. So I’m asking the devs to please somehow include another tab possibly to have the date the last refill of that medication was submitted.

Needs ALOT of work

Developers need to check into CVS app because it is far ahead of this attempt. Every time I try to submit refills it tells me it can’t process, try again. After multiple attempts I give up and then get bombarded with email confirmations. Emails say 4 scripts can be filled and two can’t, but doesn’t tell which can’t. Now have to call the pharmacy tomorrow to clarify I wasn’t trying to refill everything multiple times and find out which weren’t fillable. Might as well just call to start with and skip this mess. This has never worked without problems anyway. I see people have been asking for the ability to see last refill and number of refills for at least a year. Apparently it’s not a priority for developers though. Maybe this works ok if you only have 2 scripts to keep up with, but for those of us with double digits it’s a waste of time and total frustration. First time I’ve ever been compelled to write a review of an app. This one is just awful enough to warrant it though. If this is the best the pharmacy can offer, guess I’ll be going back to CVS.

Developer Response ,

Hi Nuzgal - I'm sorry to hear about the issues you had with the app. If you can send more information about your account to us at feedback@digitalpharmacist.com, we will do our best to help.