Download the My Pollo! app, earn 75 points and receive a $5 My Pollo! reward. Earn 1 point for every $1 spent.

$5 My Pollo! rewards can be combined up to a maximum of $20. See full terms and conditions. Review our menu, place an order on-line, receive valuable offers and communications, locate a store near you, and more! Earn rewards for signing up, referring friends, a birthday gift, and much more!

What’s New

Version 9.1

Thank you for being a MyPollo! family member.
Your MyPollo! experience has a new look and features. Turn on automatic updates in the app store settings so you'll never miss future updates.
• Access your MyPollo! rewards by viewing your redeemables on the rewards home page.
• Invite your friends to join MyPollo! and receive a reward ONCE they make their first purchase.
• For easy access at the restaurant, please provide your phone number.
• Add your favorite location for additional rewards.

Ratings and Reviews

3.5 out of 5
307 Ratings

307 Ratings

Spades340 ,

Good but needs improvement

My biggest issue with the app is that it doesn’t let you cancel an order from the app. You have to call the store and pray that the person there will refund you. Last week I had such an issue, told an employee to cancel an order after not being able to reach them for at least 10 minutes after calling repeatedly, and was charged anyway. I’ve filed an issue with my bank and told them to remove the charge.

Tuggy 134 ,

Can’t get a refund when you order on the app

I placed an order through the app only to arrive at the restaurant to find out the did not have half of my order. I was irritated since no one had contacted me but oh well I got passed that. The next problem was that they could not credit my money back in the restaurant. I was told I had to call guest services of which I did promptly upon my return home. I was told in 7 to 10 days I would receive credit which never happened. 13 days later I called and was told there was no record of my call but they were taking care of it and someone would call me. Another 7 days pass and no call so I call again only to be apologized to profusely but I will still need to wait for a call. I have emailed since then with still no response. Here we are 43 days later and still no refund and still no communication from Pollo Tropical. Never again

Isabella Labrador Issy ,

Delete and reload app

To those of you who have had issues I would suggest deleting the app and reload it. I have had no issues. I receive ‘specials’ notification text messages that also tell me how to claim my rewards via the app. I also get notifications of points, updating, payments etc. Today 3/24 & 3/25 you can buy a wrap combo for $3.99. That’s a wrap, one side and soda.. all your choice. You can’t eat junk food at the Golden Arches for that amount. It was delicious REAL food!
I also get my rewards with no problems. Thanks Pollo Tropical🌴


Fiesta Restaurant Group, Inc
70.2 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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