Screenshots

Description

Download the Pollo Tropical App to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase!

Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, curbside or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards.

KEY FEATURES
• Search for locations near you by current location or zip code.
• Browse the menu and discover new items.
• Order as a guest or sign-up to join MyPollo! to earn rewards.
• Place orders for in-store pick-up, curbside or delivery.
• Save your favorite orders for quick re-ordering right from the home screen.

What’s New

Version 10.7.0

We are always upgrading and improving the Pollo Tropical app to bring the best experiences to our guests, updates this release include:
- Messages! New welcome messages to first time users that easily describe ordering and earning rewards through our loyalty program
- Improved prompts so it's easier for users to get the best experience out of the Pollo Tropical app
- Bug fixes and enhancements

Ratings and Reviews

4.9 out of 5
19.6K Ratings

19.6K Ratings

Snake_Wrangler ,

App doesn’t work at all

I can’t order anything. It keeps telling me to verify my email but I haven’t gotten a single email that would let me do so. When I try to add anything to my bag it tells me that the restaurant is closed or that the pickup time is unavailable, even though I haven’t selected a pickup time yet.

Developer Response ,

Please send us an email to customercontact@pollotropical.com or contact us at 866-769-7696 for further follow up.

SOCA DEE ,

Food at 45th & Village Store

This is the third time in less than a week & a half that I’ve been to your establishment. The Tropi Chop is so unacceptable. The first one I counted the chicken & there were 7 of those little pieces, a tiny bit of corn & beans. Today I looked at the order & asked the attendant what is going on with the food? She said it is measured, I advised her that you guys are ripping us off. When I got home I checked it out. There were 4 little pieces of tomato, 4 pieces of onion & bell pepper, the food was stuck together & horrible, I asked for yellow rice & got white rice. For $5.29 cents I would like to get my money’s worth, a decent bowl would be acceptable. That was so unacceptable, you guys need the Undercover Boss to bring your Restaurant up to speed. Also the workers handling the food need to stop talking so much over the food. One more thing the salsa was half full, are you guys kidding me. I will take my business elsewhere because I feel totally ripped off, three times in less than a week & a half. The service was way better when you guys played Caribbean music & the workers were friendly. Wish I could send you pics of the food. Thank you.

Developer Response ,

Oh no! We sincerely apologize for the troubles you've had at the store. We'd be happy to take a look into this for you, please contact us at customercontact@pollotropical.com. Thank you.

JohaAG ,

August 29th around 3pm order

My husband ordered some chicken and sandwiches and he did it for picking it up ñ, but he selected a wrong location; unfortunately the issue has not been solved. The app should offer the option for customers to easily and fast communicate with the store in which an order has been place in the next 1-3 minutes to be able to make them aware or the issue, or at least the up should ask twice the customer showing the address of the order, therefore mistakes like that one can be avoided. My star is for the app no for the food, which is delicious.

App Privacy

The developer, Fiesta Restaurant Group, Inc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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