I placed some big orders. I wanted to surprise some friends and give them as gifts. PopMart took my money and no answers as to why no orders show up in my account. Chat is useless. I have emailed “support” twice regarding tracking numbers that show: “these belong to someone else”. So tracking numbers are useless as well. A few things were delivered (and not the larger more expensive orders !) but again those orders do not show up in my acct either…with all the money this company makes it could be helping their customers SO much better. Not sure what I am supposed to do next. I guess call my credit card company to dispute and get my money back ? How many other people has this company done this to ? I am not giving up until I either I get ALL of my money back from pop-mart for my orders I never received AND the orders I did get reinstated onto my account… cuz it equals “rewards” right ? OR preferably a human response to my inquiries as to what is going on and where my items ordered are (with correct tracking numbers). I buy stuff online all the time from multiple retailers and sites. I HAVE NEVER EXPERIENCED SUCH SHODDY, UNHELPFUL, NON TRANSPARENT BUSINESS PRACTICES. The owner of pop-mart should be ashamed.

The app needs to be worked on epically when you have a high-demand collect item I have wanted a Labubu for a while now. Waiting for boxes to become available is fine but when the timer is at a minute and then resets to 5 minutes what’s the point of trying to get one when the timer doesn’t fully reset is just false hope. And then you have people pretending to check out to get more time, which is ridiculous. That problem should be fixed so you don’t have people holding the boxes up and the URL needs to be fixed when you have a first-time customer trying to get one they will have to do all this research to see how to do the URL but is not a guaranteed if you get one. I get restricted for pressing the button too much which is sad I have been to many websites that have had high-demand collect items I have never been restricted plus every collector knows you refresh your page constantly and try to click as fast as you can. If you want my opinion I would have people make an account and they should at least have the account for a month it will detour bots. You should give people an extra two minutes to check out no collection takes 15 minutes we all have our card info in there to check a under a minute. This will help you sell boxes at a steady rate and it will keep things moving so things aren't at a standstill. But this is my opinion take it how you want to.

It’s comical to me that the first few shown reviews of this app are obviously deceptively placed first. Let’s get into it…..no proper timeline of item drops, aside from the grapevine of info you get from TikTok. So you hop on the app where specific purchases are REQUIRED because they thought it would be better to be app only for certain drops. You try to get in on the Pop Now drops at their stated drop time….nothing shows up, not one. I get one normal item in my cart, I start filling out the shipping info, error after error after error. Call them Error Mart. I get everything actually entered after so many errors, you’d think I was trying to guess end of world codes, it won’t let me proceed to pay….it says too many orders placed by my account…. POP MART IVE NEVER EVEN BEEN ABLE TO MAKE IT TO THE PAY SCREEN, HOW COULD THAT BE THE CASE???? Either this company overhyped their product and can’t actually fulfill the orders so they purposely create errors for people, or they are just your typical DECEPTIVE and MANIPULATIVE business. They play games as if they are “out of stock” and yet still keep dropping and allowing some people to purchase? Yeah okay, nice try. Why not just make your stock available and stop with the deceptive game play? You also still let bots, scalpers, resellers to purchase case after case but hey, that makes sense, you’re making money either way. It’s madness, it’s gross, it’s embarrassing. Do better. You’re a joke.

Managed to score 3 Exciting Macaron Labubus from the PopNow drop on the App last night. Placed the order, immediately received a text from credit card that I had been charged. While popping my purchases to discover what I’d scored, I was elated to find I’d gotten a Sesame Bean which was among my most coveted. As I’m taking screenshots of each reveal I’ve popped my third and final score Lychee Berry only to have the App say there is a problem with my payment. Weird considering I’d already been charged. I go to my orders and my order isn’t there. PopMart canceled it without my consent after charging my card. I continue to shop and get three more from the Macaron PopNow series, none of which were Sesame Bean, and each only a single Labubu in each order so I had to pay three separate shipping charges. I paid for each with the same credit card they had charged for the canceled order without problem, costing me $15 more for added shipping fees. Why did you cancel my order after already charging me? There was zero issue with my payment method. Even worse, I’ve sent multiple emails to their customer service hoping for an explanation and all but one went without a reply. The one reply I did get back was clearly from AI telling me that I’d asked about shipping (I didn’t) and giving me a vague breakdown of shipping policy. It would be nice to have a way to speak to a human and voice my concerns.