Screenshots

Description

With the all new Potbelly App, you're just taps away from a hot and toasty sandwich. Plus, when you sign up for Potbelly Perks, you’ll be earning points towards free food with every order.

• GET FREE SANDWICHES with Potbelly Perks. Every order earns you points towards a free sandwich (or other entrée) - plus we'll drop freebies here and there just for being a member. Check your progress and start racking up points now.

• DELIVERY, CURBSIDE, AND IN-SHOP PICKUP OPTIONS so you can Potbelly anywhere and bring the good vibes with you.

• SKIP THE LINE by ordering ahead. Being hangry is a thing of the past. We'll have your food ready and waiting for you when you get here.

• GIVE ME THE USUAL with quick, 2-tap reordering. You're a regular by now so our app knows your order by heart, just a couple taps away.

• CUSTOMIZE ORDERS exactly how you like it. Extra pickles? Done. Light mayo? You got it! Extra Hot Peppers? Now THAT'S a sandwich!

• CATERING now available on the app so it's easier to feed your crew...or hey, maybe you're just reallllllllly hungry.

What’s New

Version 3.0.2

Minor bug fixes.

Ratings and Reviews

4.8 out of 5
96.7K Ratings

96.7K Ratings

Meaty098 ,

Horrible App/Order experience

Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!!
Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included.

So, my experience was;
(1) horrible online App experience
(2) unacceptable on time availability
(3) order was wrong

My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.

MShriner9 ,

Glitches ruin coupons & perks opportunities

So I’ve used this app a handful of times and not really had much issue but this was the first time that I actually ordered through the app ahead of time, and it ended up being more of a nightmare than anything of ease. After placing my order and yeah I received confirmation that it would be ready in 8 to 10 minutes; when I drove the 2 miles to potbelly they were unable to find my order in came to the conclusion rather quickly that I must’ve placed my order for a Nother Potbelly. After showing them this was not the case they were very kind to re-order it and take care of the issue, even offering to call the “other place “to cancel my order that somehow was set up for pick up the following day. I ended up choosing potbelly because of the perks deal that I had and when my order had to be re-done upon arrival, I lost the ability to use my perks points and coupon because it cannot be used until the other transaction was canceled. It was only two dollars so I wasn’t about to make a big deal to the poor guy working the drive-through window but it was more the principle of the matter. Annoyed.

This wouldn’t have happened at Chick Fil A.

ChelMarStew ,

Placing an order takes 30 minutes, plus the 30 minutes til delivery

I hate to leave this review on the App Store, but I need this to be heard! Several times since the big “upgrade” to the potbelly ordering system over the summer, I have tried to order and wasted well over 30 minutes each time. I had emailed customer services a month or more ago, and never heard anything back. Essentially, I always seem to get stuck in a loop of resetting my password, the password not working, then the website not loading the menu, then once I finally get all the items added to my cart, the checkout page won’t work. After 23 minutes in the loop-of-doom today, I begrudgingly decided to download the app. I was able to place the order within 3 minutes. Again, I’m sorry to rate this app so low, because it really did work well for me. I’m just exhausted with the fact that the website is so impossible and the response is nonexistent, thus FORCING me to use an app I never really wanted to download. Also of note, I lost nearly 800 points in the big “upgrade,” so I’m really not sure why I even bother anymore. (Oh yeah, I love those darn cookies…)

App Privacy

The developer, Potbelly Sandwich Works, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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