Potbelly Sandwich Works 4+

Order ahead and earn rewards‪!‬

Potbelly Sandwich Works, LLC

    • Free



With the all new Potbelly App, you're just taps away from a hot and toasty sandwich. Plus, when you sign up for Potbelly Perks, you’ll be earning points towards free food with every order.

• GET FREE SANDWICHES with Potbelly Perks. Every order earns you points towards a free sandwich (or other entrée) - plus we'll drop freebies here and there just for being a member. Check your progress and start racking up points now.

• DELIVERY, CURBSIDE, AND IN-SHOP PICKUP OPTIONS so you can Potbelly anywhere and bring the good vibes with you.

• SKIP THE LINE by ordering ahead. Being hangry is a thing of the past. We'll have your food ready and waiting for you when you get here.

• GIVE ME THE USUAL with quick, 2-tap reordering. You're a regular by now so our app knows your order by heart, just a couple taps away.

• CUSTOMIZE ORDERS exactly how you like it. Extra pickles? Done. Light mayo? You got it! Extra Hot Peppers? Now THAT'S a sandwich!

• CATERING now available on the app so it's easier to feed your crew...or hey, maybe you're just reallllllllly hungry.

What’s New

Version 3.14

Minor improvements, major toasty deliciousness.

Ratings and Reviews

4.8 out of 5
122.2K Ratings

122.2K Ratings

jdtu23 ,

Disastrous update to App

Have used the Potbelly’s app for years now, but the recent update to app and website all of sudden won’t let me log in on my phone and asks for password change. So I do so, and get no new link sent to my email to perform said change. Tried multiple times with no link sent. Had to pull up the potbelly’s website on my laptop to then perform the password change request again. This time I was able to do so and made the change. Went back to phone to use new password and it won’t recognize the password…which renders the app on my phone useless!! It does however let me use the new psswd on the updated iPad app version. So website and iPad app are functional but iPhone app STILL gives error when I try to login. Reinstalling the app and restarting phone didn’t fix it either. Way to eff up a simple app devs!!

MShriner9 ,

Glitches ruin coupons & perks opportunities

So I’ve used this app a handful of times and not really had much issue but this was the first time that I actually ordered through the app ahead of time, and it ended up being more of a nightmare than anything of ease. After placing my order and yeah I received confirmation that it would be ready in 8 to 10 minutes; when I drove the 2 miles to potbelly they were unable to find my order in came to the conclusion rather quickly that I must’ve placed my order for a Nother Potbelly. After showing them this was not the case they were very kind to re-order it and take care of the issue, even offering to call the “other place “to cancel my order that somehow was set up for pick up the following day. I ended up choosing potbelly because of the perks deal that I had and when my order had to be re-done upon arrival, I lost the ability to use my perks points and coupon because it cannot be used until the other transaction was canceled. It was only two dollars so I wasn’t about to make a big deal to the poor guy working the drive-through window but it was more the principle of the matter. Annoyed.

This wouldn’t have happened at Chick Fil A.

ChelMarStew ,

Placing an order takes 30 minutes, plus the 30 minutes til delivery

I hate to leave this review on the App Store, but I need this to be heard! Several times since the big “upgrade” to the potbelly ordering system over the summer, I have tried to order and wasted well over 30 minutes each time. I had emailed customer services a month or more ago, and never heard anything back. Essentially, I always seem to get stuck in a loop of resetting my password, the password not working, then the website not loading the menu, then once I finally get all the items added to my cart, the checkout page won’t work. After 23 minutes in the loop-of-doom today, I begrudgingly decided to download the app. I was able to place the order within 3 minutes. Again, I’m sorry to rate this app so low, because it really did work well for me. I’m just exhausted with the fact that the website is so impossible and the response is nonexistent, thus FORCING me to use an app I never really wanted to download. Also of note, I lost nearly 800 points in the big “upgrade,” so I’m really not sure why I even bother anymore. (Oh yeah, I love those darn cookies…)

App Privacy

The developer, Potbelly Sandwich Works, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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