Welcome to the Potbelly app! Ordering, paying for your favorite meal and earning amazing Perks has never been easier. Want to order ahead for super-fast pickup or delivery? Go for it! Want to customize your order, just the way you like it? We can do that too! Want to pay with your phone, so you can leave your wallet at home? We've got you covered. Best of all, the more you visit the Potbelly app, the more points you’ll earn and the more Perks you can redeem.
• Earn points automatically for all in-app, online or in-shop orders when using Perks account
• Every $1 spent gets you 10 points. When you earn 1,000 you get to choose a free entrée
• Every now and then we’ll have bonus point days to get you to your free food faster
• Receive custom offers just for being a Perks member
~Other App Features~
• Order ahead for easy pickup or delivery and to skip the line in-shop
• Customize your order to your liking
• Link a credit card so you can pay with the app in-shop
• Send someone the gift of Potbelly with e-gift cards
- Minor improvement
Ratings and ReviewsSee All
I love Potbelly’s BUT.....
Been going to Potbelly’s for almost 20 years and today was the very first time I was disappointed. A little shaken actually.
I always order a Wreck on multigrain. Everything on it except mayo. Today as I was watching him add the toppings I noticed he didn’t add hot peppers (a necessary ingredient always). So I asked. He said they were all out, which is odd because right in front of were 5 or 6 jars of their hot peppers for sale. I was like umm.. Then he went off “I’m not about to use the $6 a jar peppers blah blah blah”. I said I wished they would have told me before I ordered. He advised me to complain to HQ (elsewhere essentially).
That was that, I guess. Tough luck faithful Potbelly’s customer.
So I did what was necessary and bought my own jar of $6 hot peppers. They were delicious. My sandwich was complete. By any means necessary.
Seriously, this is no way to run a business. I’m still in disbelief. I’m still gonna go to Potbelly’s but definitely not this location on State Street in Madison Wisconsin. SAD
Glitches ruin coupons & perks opportunities
So I’ve used this app a handful of times and not really had much issue but this was the first time that I actually ordered through the app ahead of time, and it ended up being more of a nightmare than anything of ease. After placing my order and yeah I received confirmation that it would be ready in 8 to 10 minutes; when I drove the 2 miles to potbelly they were unable to find my order in came to the conclusion rather quickly that I must’ve placed my order for a Nother Potbelly. After showing them this was not the case they were very kind to re-order it and take care of the issue, even offering to call the “other place “to cancel my order that somehow was set up for pick up the following day. I ended up choosing potbelly because of the perks deal that I had and when my order had to be re-done upon arrival, I lost the ability to use my perks points and coupon because it cannot be used until the other transaction was canceled. It was only two dollars so I wasn’t about to make a big deal to the poor guy working the drive-through window but it was more the principle of the matter. Annoyed.
This wouldn’t have happened at Chick Fil A.
Horrible App/Order experience
Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!!
Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included.
So, my experience was;
(1) horrible online App experience
(2) unacceptable on time availability
(3) order was wrong
My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.
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With Family Sharing set up, up to six family members can use this app.