Potbelly Sandwich Works 4+

Have used the Potbelly’s app for years now, but the recent update to app and website all of sudden won’t let me log in on my phone and asks for password change. So I do so, and get no new link sent to my email to perform said change. Tried multiple times with no link sent. Had to pull up the potbelly’s website on my laptop to then perform the password change request again. This time I was able to do so and made the change. Went back to phone to use new password and it won’t recognize the password…which renders the app on my phone useless!! It does however let me use the new psswd on the updated iPad app version. So website and iPad app are functional but iPhone app STILL gives error when I try to login. Reinstalling the app and restarting phone didn’t fix it either. Way to eff up a simple app devs!!

I had placed an online pick up order and went there to pick up my order when it was ready. My order was ready for pick up but it was behind the counter. I stood by the side near the register area. There was 4 workers behind the register. 3 of the worker saw me standing there waiting to pick up my order. They didn’t acknowledged me or said hello. There was no one in the store beside a customer checking out. One of the worker walked over to ring out the customer and saw me standing there. He ranged the customer out and walked away and walked to the back. The other 2 worker walked to the back with him. I just stood there standing still waiting if anyone will ask me if I need any help or if I was waiting to pick up my order. One of the worker that was still in the front but she was facing away from the register. I had to get her attention and repeatedly call out excuse me. She turned and responded very rudely, for me to wait just a minute and will get to me. I worked in customer service for over 15 years and this is not how you treat a paying customer. I will not be returning. Very disappointed and another thing, they got my order wrong too.

So I’ve used this app a handful of times and not really had much issue but this was the first time that I actually ordered through the app ahead of time, and it ended up being more of a nightmare than anything of ease. After placing my order and yeah I received confirmation that it would be ready in 8 to 10 minutes; when I drove the 2 miles to potbelly they were unable to find my order in came to the conclusion rather quickly that I must’ve placed my order for a Nother Potbelly. After showing them this was not the case they were very kind to re-order it and take care of the issue, even offering to call the “other place “to cancel my order that somehow was set up for pick up the following day. I ended up choosing potbelly because of the perks deal that I had and when my order had to be re-done upon arrival, I lost the ability to use my perks points and coupon because it cannot be used until the other transaction was canceled. It was only two dollars so I wasn’t about to make a big deal to the poor guy working the drive-through window but it was more the principle of the matter. Annoyed.

This wouldn’t have happened at Chick Fil A.