Priceline - Hotel, Car, Flight 4+

I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.

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I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot).
But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that)
But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel)

After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.

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I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel.
However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible.
Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.

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