Priceline - Hotel, Car, Flight 4+

Robbing customers of money reporting to Better Business Bureau

I saw a room that showed a NONSMOKING ROOM WITH A HOT TUB INSIDE, well it was my best friend’s birthday and I got us a room only to see the room was filled with smoke, burn holes literally EVERYWHERE the sheets, pillow bead spread, and there was no hot tub it had been removed but it sure didn’t say it on the online app I used well I’m on disability and my money is like anyone else you didn’t provide a service or a room I should say., but it’s not okay to take my money after it took me three hours to reach someone to tell them I could not sleep in this smoke and alcohol ridden room that was filthy so they said if I brought my key to the office and checked out they would refund my money and they could let someone else that is a smoker stay there, well a month later they still haven’t refunded my money after 12 calls saying it takes time we are refunding your money well this was June 24, 2021 and today is October 9, 2021 and I received an email they are not giving me my money back even though I did not stay there in fact I called the manager and they said someone else ended up staying in the room so they got paid twice and I think it’s so wrong! It ruined my friends 50th birthday too. I left the room as it was found I only used the phone and it was making me nauseous tbe few hours I was calling Priceline, Priceline is at fault because they are the ones that promised if I left I would get my money reimbursed!

Developer Response ,

We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many criteria. From your comments, it appears that your hotel fell short of your expectations. Please contact us at 1-800-774-2354, so you can speak to a member of our Customer Care team for assistance.

Disgruntled Priceline VIP Customer

I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.

Developer Response ,

We appreciate your feedback we want the opportunity to address this by phone. Please contact us at 1-800-774-2354, so you can speak to a member of our Customer Care team for assistance.

Taxes and fees are too high

I recently rented a room at a hotel and when I checked in the lady there told me I had a $24 credit on my room. Turns out the hotels aren’t charging taxes and fees so there are no taxes and as for the fees, I understand you’ve got employees to pay but it’s been a recession and your fees keep going up. Why bother using this service when your taxes and fees add up to customers paying more theu Priceline than straight through the rewards app of said hotel because with anything they add for taxes, you still end up paying less most times that getting a special rate via Priceline. And when does one get anything above a 17-18% discount and if the rate is the same through the hotel itself as my gold status VIP rate after 18% is taken off then I pay over $30 for taxes and fees, how am I gaining anything at all by using this service? Last year I did get rooms cheaper than going through the hotels themselves but not this year. Perfect example today Hampton inn shows at my discounted VIP special rate as $137 and when I go into my Hilton honors app it costs the same with a $1 difference. Had I wanted to drive 20 miles to the town I’m in then I’d have booked through Hilton honors and gotten rewards points instead of getting it here. I hate how much prices are rising just because some other countries are at war which has nothing to do with me or anybody in my family or friends circle. So there’s my review. Please make note of this if you’re looking for a hotel.