Prime Time Shuttle 4+

Good app. Great prices- especially for LA

The app and ease of use is great. The reliability of car pick up and customer support are horrible.
Driver for ride to airport was 25 minutes early, called to find out where we were, if we were ready, and why we weren’t ready.

The driver for our return trip from airport, cancel without contacting us, 10 minutes before arrival. The apps chat function customer service could not tell us more than to wait- no follow up. After multiple requests to just wait we found another ride home. They did cancel our reservation very quickly and refunded us. And considering how poorly designed LAX’s pick up system is, there is no surprise that there are issues in the airport - save for taxi cabs.

It’s a shame- the drivers who work for Prime Time that we spoke with who were waiting to pick up other riders were very nice and helpful. The cost was very competitive-especially since UBER/LYFT are gouging the rider and shorting the driver. There needs to be an alternative to Uber and Lyft.
I’ll be very hesitant to use Prime Time again.

Good App, Poor Service

I booked online the first time and had a great driver and a great ride. I chose this company because Super Shuttle (my standard option for years) did not have an economical rides available. I booked two more times in Sep 2019, both online (not this app), and no driver showed. Despite text and email confirmations within two hours of my paid pickup time, I received a call from the dispatcher one minute before pickup asking if I heard from the driver. My app showed a map but not the location of my driver. The dispatcher tried for about half an hour trying to get me a driver before I resorted to a ride-share for my ride to the San Diego airport. A few days later, I received a call and email after I went to bed to tell me they had to cancel my reservation for the next morning - I saw the messages when I awoke the next morning, making it challenging to find an alternative on short notice. Both reservations that week were for 4am pickup. I can understand how challenging it can be to find reliable help for that hour of the morning. One bad driver can really hurt the reputation of a good company. I intend to look for another company for my future trips, or rely on one of the ride-share companies.

Doesn’t work correctly

The app has a GPS attached which automatically inserts your location as the pick up address. You can’t change it in the app. In our area properties often run perpendicular to the street, so a house with the address of 125 Main St very often is behind the house facing the street with the address of 123, or a row of townhouses beginning with 117 and ending in the back of the property with 125. The back of the property may very well be at the end of another street separated by a wall. That’s exactly what is happening in my case and the app is mistakingly reading my location as the end house on the street behind the wall at the end of my property. There is no way to change the pick up location. I contacted customer support, waited for 3 minutes. Someone named Anna asked me what app I had downloaded. I answered immediately and off she went never to return again. I’ll go back to using their web page. Gotta say though that I really love their shuttle service. Work on the app folks please.

Developer Response ,

Hi Unechantuese,

Jayrome here from Prime Time Shuttle's Product Development team.

First and foremost, thank you for using our service :) Anna informed me about your experience with the app. We're very sorry about that. We will be pushing an update in the next few days to address this. Hopefully you can give the app another shot.

Again, thank you for your support and rest assured that we will always do our best to serve you better.