RideYellow - Your taxi app 4+

I have used Yellow Cab many times in the past and have either been satisfied or the service has exceeded my expectations. I have recently started to use the app. I ALWAYS have to follow up with a phone call (luckily I have their phone number). The app provides a summary of the ride which includes a field for driver notes. NOWHERE in the app is there a place for the user to input driver notes. When using the back button on the app, all the information you just entered disappears, and I need to call the dispatcher in order to ensure I am not being double charged. Recommendation: update app -The current app presents Yellow Cab in a very unfavorable manner.

I needed to schedule a ride for another person that I wanted to pay for. The app allows me to enter my credit card info, enter all the info about the ride (the date/time, the passenger name, phone #, pick-up/drop off locations), but then it will not allow me to pay and schedule the ride. It says there was an “error” and to “try again”. I tried multiple times and I cannot pay via the app. I spoke with a few different employees, including a dispatcher, who were all professional and polite, but they could not help me resolve the issue. I even deleted the app and re-downloaded it, which was suggested to me by their employee on the phone, but this did not work either. As a side note, I cannot schedule a ride via phone call, if I want to pay for it, bc the company does not accept payment over the phone. There are too many other driving services with excellent and easy-to-use apps. Even though the ppl I spoke to were nice and willing to help me, it sort of doesn’t matter if you cannot use the service in the end. Disappointed.

I’m writing this review as a last ditch effort to get some help. I have been trying to link my credit card and my bank card to the app so that I can take advantage of the 25% discount on right order through the app. It constantly says that my payment method cannot be verified. I’ve deleted the app twice. I’ve restarted my device multiple times, I’ve deleted all the cards. I even happen to have wiped my phone and reset it today at the Apple store and I keep getting the same message. I called you guys the other day and was told by a customer service rep that her supervisor was saying there was nothing that could be done and I just had to order in cab and pay extra. Please contact me to help. I’m frustrated I’m gonna stop using you guys and start using Lyft instead.