PromptSmart Pro Remote Control 4+

Frustrating and inconsistent

When this app works well it is truly amazing.

The problem is that it will randomly stop working with no fix possible. On my latest shoot I was using the remote app to preview text on a long script and scroll appropriately. At a certain line in the script the prompter would suddenly skip to the end of the script.

Disconnecting and reconnecting did not fix the problem nor did restarting the apps. We are using recent released iPhones and iPads with iOS 14. We’ve had this same problem on previous OS versions.

We had to stop our shoot and possibly miss a deadline because of this app. Very disappointed.

I wanted to like this product

The voice recognition is highly revolutionary. Unfortunately, using this product as my solution to being able to control the speed of the prompter with my cellphone has not been successful. I had a very important client for which I needed to control the speed and also be able to direct throughout. Already bearing so much pressure for all the other elements of my shoot to go well, I was very disappointed when the software would not connect between my iPhone and my iPad. Tried many troubleshooting techniques and nothing worked. I would like my money back for the failure of the subscription and am now forced to seek another provider.

Developer Response ,

We recently updated both our Prompter and Remote Control software to make the connection more stable. We'd love to have you back to try again, perhaps under a lower leverage situation for you to try the new products. Reach out to us at team@promptsmart.com

The remote app is unreliable when it counts

The remote app looses connection in the middle of filming frequently, when it happens the teleprompter is essentially useless at that point if you are doing a live broadcast (can’t exactly tell the audience to stop and wait for you to go to the other phone and reconnect the teleprompter). If you are making a recording, you then have to stop and re-record or plan to edit out the interruption. For something that requires a subscription, this is unacceptable. I wanted this to work so bad, and stuck with it for 2 months, but after the last failed broadcast, it’s not worth trying to work with such an unreliable product.