PSECU Mobile 4+

When PSECU launched this revised app several, it worked great. In 2020, it is broken and desperately needs to be updated. Since updating my iPhone 11, iPad Mini 5, and iPad Pro 2018 to iOS 14, the app constantly freezes during normal use. The only way to restore functionality is to quit and relaunch the app. If not for the stability issues, the widget would be my primary complaint. White numbers and words on a light gray background is completely unreadable. While this is indeed “secure” in that nobody looking over your should can see your account balances, what good is it if I cannot see my account balances either? Please update for dark mode.
Finally, while a minor gripe in the context of the larger issues; the fact that this app still has not been updated for the “notched” screens of Face ID-enabled phones is a good summary of how neglected PSECU’s main portal is...since the “notch” has been around since 2017.
I love PSECU, and am approaching the 20 year anniversary of membership...but this app really is terrible in its current state.

Thank you for your membership of almost 20 years! In the coming weeks, we will have a brand new version of the app that should address some of your issues. We look forward to hearing your feedback about the new app.

PSECU. You all have to do something with this app. Every time that I attempt to use my cellular data to log in and conduct banking I receive a message indicating I have a connection error and don’t have internet connectivity to use the app. I know I don’t have internet connectivity, (WiFi) I understand that but I should still be able to conduct banking though the app. and I can’t. I have contacted you guys via phone and explained the issue and was advised it would be looked into however it still is not working. I have uninstalled and reinstalled with no fix to this issue. How about we fix this issue the only time I can use the app is while I’m on wifi. I’ve even logged on with wifi turned off wifi and attempted to use that app and then gotten the error message. I have been next to friends that have been able to log on via cell data but I can’t, what gives.

Hi Chris, can you please check your device’s settings to verify cellular data was not accidentally disabled for the PSECU app? You can do this by tapping the iPhone Settings icon, scrolling down to the app section, and then tapping PSECU. On the app’s settings screen under the heading “Allow PSECU to Access” you should see a “Cellular Data” toggle. Please verify this is enabled.

Since 2006 I have been banking with PSECU with great pleasure… up until about three years ago. As a bank, they’re great! Anytime I’ve ever had to call during business hours and speak to someone they were incredibly helpful. This app, however, is a complete mess and makes banking difficult and frustrating. I frequently have issues logging in, transferring money between accounts and paying my credit card bill. Thankfully the only thing that I have not had issues with lately have been depositing checks. Considering that I exclusively bank from my mobile device, it is becoming increasingly difficult to justify using PSECU as my bank.

I read another review from three years ago stating similar issues and the developer responded by saying that a new version would be releasing within weeks. Three years later, these issues have not been addressed, and it is clear that they are not being prioritized. I would proceed with caution if you need access to your account from a mobile device within a timely manner, or if you intend to exclusively bank from your mobile device like I do.

Hello Shiminty bimbob, we are sorry to hear that you are experiencing difficulties using the mobile application. May I suggest deleting the app and reinstalling? We believe that this will resolve the issues you have mentioned. We appreciate your feedback and thank you for being a member!