PubliBike (Zone 2)

Name: PubliBike (Zone 2)
Rating: 2.5 (25 reviews)
Author: PubliBike AG

Bern, Lausanne-Morges

Only for iPhone

Free

25 Ratings
Ages

4+
Years
Category

Travel
Developer

PubliBike AG
Language

EN
+ 3 More
Size

80.2
MB

iPhone

Bike sharing provider in Switzerland.

Ratings & Reviews

2.5

out of 5

25 Ratings

The customer service in English is really terrible.
08/10/2019

AstadeArte
I had an open ride of 17 hours when I took the bike only for 30 minutes so I called the “hotline” to ask for an explanation.First in the morning, someone asked me and said without checking or anything that this was normal and to call again at opening hours (when it says they functioned at the time I called).Then I called again and a woman that was almost mad of speaking English, couldn’t answer or hear anything and I asked if I could talk to an other person and she said to call again and hang up! What a terrible customer service !

Developer Response
Hello, we are sorry that you are not satisfied with our hotline. We will share your feedback and do our best to improve our service. To help you, we need more information and would be grateful if you could fill out our contact form (https://www.publibike.ch/en/publibike/contact/). Thank you in advance. Best regards, your Team PubliBike
The customer service in English is really terrible.
08/10/2019

AstadeArte

I had an open ride of 17 hours when I took the bike only for 30 minutes so I called the “hotline” to ask for an explanation.First in the morning, someone asked me and said without checking or anything that this was normal and to call again at opening hours (when it says they functioned at the time I called).Then I called again and a woman that was almost mad of speaking English, couldn’t answer or hear anything and I asked if I could talk to an other person and she said to call again and hang up! What a terrible customer service !
Developer Response 10/09/2019
Hello, we are sorry that you are not satisfied with our hotline. We will share your feedback and do our best to improve our service. To help you, we need more information and would be grateful if you could fill out our contact form (https://www.publibike.ch/en/publibike/contact/). Thank you in advance. Best regards, your Team PubliBike
Terrible Service & Terrible App
07/15/2022

tans149
We installed this app to be able to use it in Bern. Technically you use it, and it should have 1 clear button to END the ride. It just showed paused, and after reading through the Q&A we realized that paused changes to end if not used. That is the stupidest thing ever. We didn’t know about it and we saw that our paused bike is for more than an our, so we tried unlocking it and locking again, so it locks properly may be. And we got charged for an hour and some change. And in reality we had used it only for a minute. I am sure the tech support can see how many minutes the bike was ridden. Even if you are tempted to ride these bikes, I would highly recommend against it. Rather, lime scooters are much better options.

Developer Response
HelloWe are sorry to hear, that you expected another way, our bikesharing works.We have stations, where you have to return the bikes to.We have physical locks, that you need to close with your hand.In the app, we inform you about your open rides.We have no client "tans149" in our system.Best regards, your PubliBike Team
Terrible Service & Terrible App
07/15/2022

tans149

We installed this app to be able to use it in Bern. Technically you use it, and it should have 1 clear button to END the ride. It just showed paused, and after reading through the Q&A we realized that paused changes to end if not used. That is the stupidest thing ever. We didn’t know about it and we saw that our paused bike is for more than an our, so we tried unlocking it and locking again, so it locks properly may be. And we got charged for an hour and some change. And in reality we had used it only for a minute. I am sure the tech support can see how many minutes the bike was ridden. Even if you are tempted to ride these bikes, I would highly recommend against it. Rather, lime scooters are much better options.
Developer Response 07/22/2022
HelloWe are sorry to hear, that you expected another way, our bikesharing works.We have stations, where you have to return the bikes to.We have physical locks, that you need to close with your hand.In the app, we inform you about your open rides.We have no client "tans149" in our system.Best regards, your PubliBike Team
Awesome app
09/25/2018

user147382
I love the app and the concept for the bikes. However, I don’t like that you have to return at a specific bike stand in order to not be charged. Byrd, and lime in the states you can drop the scooter or bike off anywhere which is very convenient for the user.
Awesome app
09/25/2018

user147382

I love the app and the concept for the bikes. However, I don’t like that you have to return at a specific bike stand in order to not be charged. Byrd, and lime in the states you can drop the scooter or bike off anywhere which is very convenient for the user.
Needs clearer UI for bike return
01/07/2020

Chupacabracito
BEWARE: this app looks like the kind of bike share where you pick up and drop off a bike anywhere, but it isn’t! I found out the hard way that you have to drop off bikes at their special stations, which are hard to notice because it’s not like normal station-based bike shares that have physical hardware to lock the bikes into. If you don’t do this, your bike isn’t locked, and someone else can go take it. At best you get charged 40 CHF for a whole day’s use. At worst (I’d that person runs away with the bike) you get charged 3000 CHF to replace the bike!!!The app should show you what stations look like and how to return bikes.

Developer Response
Hello! Sorry that your experience with us was not so good. For explanations, you can find for example videos on YouTube. And don't hesitate to call our customer service, they will help you for sure. Kind Regards. Your PubliBike Team
Needs clearer UI for bike return
01/07/2020

Chupacabracito

BEWARE: this app looks like the kind of bike share where you pick up and drop off a bike anywhere, but it isn’t! I found out the hard way that you have to drop off bikes at their special stations, which are hard to notice because it’s not like normal station-based bike shares that have physical hardware to lock the bikes into. If you don’t do this, your bike isn’t locked, and someone else can go take it. At best you get charged 40 CHF for a whole day’s use. At worst (I’d that person runs away with the bike) you get charged 3000 CHF to replace the bike!!!The app should show you what stations look like and how to return bikes.
Developer Response 02/23/2020
Hello! Sorry that your experience with us was not so good. For explanations, you can find for example videos on YouTube. And don't hesitate to call our customer service, they will help you for sure. Kind Regards. Your PubliBike Team

App description and screenshots updated.

Version 1.104.0

Oct 1

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics