Pulsetto Wellness 4+

Hi, I just wanted to say that I love my device. With that said, a bit more R&D should be put into the App. It’s really hard to tell how much battery life is left on the device and often times it will tell me that it’s at like 60% from the app but then it just dies in the middle of my session. One of the things I would recommend to other users is to make sure the device is on before hitting start for the session. I have NEVER had connectivity issues from the App to my device doing it the way I mentioned above. Other than the battery life of the device being a bit wonky I highly recommend this. My health has improved DRAMATICALLY as a result of this.

We are pleased to inform you that we have released a new app update that addresses the issue you have been experiencing. Please update your app to the latest version! We are also so happy to hear that the device has been helpful for you. Your positive experience is very important to us. If you have any questions or need further assistance, please don’t hesitate to reach out. We are here to support you every step of the way.

Let me start out by saying that the device itself is good. I enjoy using it every night before bed and it seems to be beneficial. Unfortunately the app and customer service are so poor that I’ve decided to rate and write my first review ever for the App Store.

The purchase was a gift and I quickly purchased the premium subscription to be able to use all the features. Since that time, it has been nothing but issues. Approximately two months after receiving the device my account reverted back to the non paying functions. After several email interactions with their help email address it was rectified. Unfortunately, fast forward another month and the same thing happens again; except this time their help desk cannot even find my account and is EXTREMELY slow to respond (8 days) and when they do all they do is ask for if I may have logged in under a different email account.

This is beyond frustrating and not commensurate with the cost of the device or app. I’d look elsewhere for vagus nerve stimulators or at a minimum make sure you also download the Calm app because you’re going to need it to deal with customer service.

We're sorry to hear about your frustrating experience with the app and customer service, despite enjoying the device itself. This isn’t the experience we aim to provide, and we apologize for the delays and recurring issues. Please reach out to us at info@pulsetto.tech, and we'll work to resolve this as quickly as possible. Your feedback is invaluable, and we appreciate your patience.

I was informed I purchased a premium subscription- which I did not actually agree to - and they have no way to manage your subscription in the app - like most apps or AppStore apps. It’s very sketchy. I cannot even log into their main website to cancel my subscription. I emailed them to cancel but I literally shouldn’t have to do that. Pulsetto - you need to use the same subscription model as the rest of the AppStore apps and allow users to manage their preferences with their Apple id. There is little transparency in the way they currently do this. I’m not sure I like the device much but now I really dislike it because you should not need to have an ongoing subscription to use such an expensive product - which is honestly a little cheap feeling when you receive it. I don’t think I would recommend anyone buy this. This whole experience feels sketchy and gimmicky and I’m regretting it.

Hi there,

Thank you for taking the time to share your feedback with us - it is truly helpful when making improvements and updates. Let me suggest you a few options to help.

Screen brightness: You have a really good point about the dark mode - I'm reporting it to the team to add to the improvements list for future updates. Meanwhile, if you have the "run in the background" option enabled in your phone's settings, you should be able to lock the phone phone when the session starts, to not have the light from the screen shine.

The set minutes and modes - while it might feel very similar, the different modes stimulate with different frequency, from 2000Hz up to 6000Hz depending on the mode. The modes correspond with the frequencies and help with those specific issues. However, you can add more minutes to the mode you started, which can help if you need additional stimulation. :)

I hope this clears things up and if you have any additional questions or suggestions, feel free to reach out to us!