Genesys PureCloud Collaborate℠ is an enterprise collaboration app for iPad and iPhone.

Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email.

- Access employee profiles in a cloud-based directory
- Search colleagues by name, title, skill, and qualification
- Update your profile from within the app
- Create a favorite list of company contacts
- Call, email, and chat from within the app

What’s New

Version 4.10.0

- Bug fixes and stability improvements

Ratings and Reviews

5.0 out of 5
3 Ratings

3 Ratings

RedFury03 ,

Product Manager

Great chat app plus company directory. Much easier than Slack, with more features. I can easily monitor important chats without being overwhelmed by all the other chatter. And the directory helps me navigate my huge company, find the people i need, and chat or call the person or group.

R&A PC ,

Hard to use with iPhone X

App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features.

Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA?

Developer Response ,

Thanks for your review and sorry about the trouble you've been having with PureCloud Collaborate. Please make sure you are using the native app and not a mobile web browser. Please reach out to your PureCloud Designated Contact and open a support case if you have any additional issues.

The mobile apps support Two-Factor if supported by your Single Sign-On. Please check out the following documentation

Morehmat ,

Very useful for work!

This is a very useful tool for keeping in contact with coworkers when I’m not at my computer! Lots of other features like listening to voicemail when I’m out of the office too.


Genesys Telecommunications Laboratories, Inc.
28.6 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Dutch, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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