PureVPN - Fast and Secure VPN 4+

I don’t do many reviews on apps - I’ve used this VPN for over a year now after I left whatever provider I was using before because of some shady behavior or maybe a Netflix issue I don’t recall.

Look the app and service are an excellent value, but what prompted me to write this review was coming upon the listing in the store and seeing the latest update notes. They are ACTUAL UPDATE NOTES, not “blah blah generic bug fixes” nonsense.

Listen carefully - people/companies that take the time to do such things are the ones who actually give a crap about the user experience - they respect their customers and honor their time and money by treating them as adults. REWARD when you see stuff like this because it’s getting RARER AND RARER!

Hi, thanks for your support all along. We will keep working to provide a good user experience. Thanks!

I can’t believe I put up with this junk app for the last 3 years!! Unfortunately I was lured into a 5 year subscription and was foolish enough to sign up for the offer without trying it first. Ever since the first day, I noticed that my speed was ridiculously slow and downloads took for ever. A 100mb file would take 20-25 minutes to download and I have rarely seen speeds above 1 Mbps on Speedtest apps. Fortunately I don’t use VPN much, maybe once or twice per month so I bit the bullet since I had already paid for the next 5 years. Despite my many emails and complaints, their customer service only suggestion was to try a different server. Of course that was no help since I have tried most of the servers with no luck. Last week I decided enough was enough and signed up with another app, and boy did I feel the difference!! The new app was more expensive, but is lightning fast. Literally 100 times faster. In the past on Speedtest my speed was 0.88Mbs, but with the new app it would hit 100Mbps. So yes I am annoyed. What a waste of 3 years. I will delete purevpn now and gladly give up the remaining 2 years for my comfort. Never again will I be lured into a long term subscription without trying first.

Hi, we are very sorry to hear about your experience. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. We would like to invite you to contact customer care so that we can learn more about this situation and address it accordingly.
Please get in touch with our customer care team at apps@purevpn.com. They will be happy to help!

I filed a complaint on this review sheet and saying that PureVPN is total scam and is really bad. Now just because of that have you guys banned me from connecting because starting yesterday afternoon I couldn’t connect even to single server and all the days before it had worked. And now it’s still not working. If you guys are really like this then I would say that YOU shouldn’t gimme a crappy response and think that’s gonna work. Hopefully you can improve in the future and not disappoint your customers and have better responses to these reviews than just saying sorry. Plus reviews in the comments said slow connections and bad streaming speed and stuff like that and YOU, PureVPN has always been answering like “thanks for bringing this to our attention” or “ We are sorry and will get on this matter right away”. And it has been 4 to 6 years since those responses. And you have done nothing. Done nothing to help your customers, help improve the speeds and when they say the customer help service is bad, you have done NOTHING to improve the customer service in 4 to 6 years. What a vpn you are. Maybe get a life and I don’t care if you ban again because I am so done with this vpn.

Hi! Thank you for reaching out and sharing your feedback. We’re sorry to hear about the issues you’ve been experiencing. To assist you better, could you please provide your account details by emailing us at apps@purevpn.com with the subject line "iOS App Store Review"? This will help us investigate the connection problem and address your concerns more effectively.