Q interactive Assess 4+

I used the old Q-interactive assess app and this new one. Up until the most recent updates were released, I found that the app worked smoothly. It’s a great time saver when the app works. However, within the past couple of months (April-May) there are times where there have been connection issues and the student iPad suddenly goes to a blank screen including during timed tests. The examiner iPad at times will notify me that the iPads are connected and disconnected frequently, like every few seconds. Unfortunately, I have had to write, “The student’s scores may not be the best representation of the child’s ability because of technical issues,” or something to that effect in my reports. I hope that the IT team at Pearson can come up with a solution to these issues soon. I know that these issues started occurring when apple made changes that affected compatibility.

This App works great 99 percent of the time. I have had a very rare glitch in years of working with it which causes big issues as clients are in the waiting room and it’s not working. This is VERY rare. Every few months I have to reboot it during an assessment with a client but never are the issues significant and I’ve been using it so long that it’s second nature to me now. I always have “other” non Q-I tools nearby so that I can have them completing a form or doing the BGT while I’m reloading something on the Q (just in case). I am a fan of this though the costs have gone up a lot over time (e.g. per subtest).

If I didn’t need this for work I would never use this app. It crashes, it fails to log in. And the customer service department is the worst!