Reliant Parking - Residents 4+

The app itself sometimes glitches and I have to shut it down or download it again. There was an instance where another guest car we've had in the past was somehow now registered under my roommates name as her car and we were unsure how that occurred. We've also been locked out of the app somehow and had to create a whole new account to access it again. I've also had my fair share of very nonchalant or unresponsive customer service reps. However that changed when I spoke to a customer service rep via chat called Hazzel. She was so sweet! She was very responsive and helped me almost immediately. I'm used to getting the "contact your property manager" and my property manager telling me to contact reliant run around so when I chatted my hopes weren't too high but she quickly turned that around. She was so helpful and nice. I hope I encounter her more often!

This app and program is a scam on a whole new level, first the housing association/ apartment complex pays to use the software and have it’s parking lot enforced, next the renter normally pays the landlord for parking spots, then they charge the renter to apply for new permits every year/ for every temporary permit/ if they mess up the permit/ if you change your vehicle or just because they want to. It’s not cheap either 25$ per permit issued. They want to have your vehicle registration for the permit, you upload the registration ( which I feel they don’t even need) and they deny it because they don’t want to read. They spam your email with messages to renew your permits if they are about to expire but you have to go the managers of the app to allow you access to even renew them. This app/ program is trash and I will never rent from a company using this system again. They apply fees left and right for whatever they feel like and if you don’t pay their demands they tow your car, I only wish for the owner of this app and the employees who run it to have their own vehicles towed and then to go bankrupt. If the review system would allow me to use profanity and be more descriptive of my anger I truly would.

Sometimes, we have unexpected family visits which we love or guests that stay late because we’re having such a good time. We’ve literally had to register a car right before 10pm and rush out to put the guest permit on the dash just in case. Sometimes, our printer has not worked so we just copy the information and number down onto a piece of paper and place that on the dash and we’re good for the night or until they leave. We have had a few glitches here and there with the app, but nothing we couldn’t figure out or get help from customer service. Two thumbs up!