Renasant Card App 4+

Like it for recurring payment tracking

Seems like Renasant worked out all the initial kinks because I am able to login and use the app just fine. I use the Amex credit card app to manage my credit. So far this app is at par with all features provided by Amex. One feature that stands apart with the Renasant app is the ability to view all recurring subscriptions in one place. I started a trial subscription for a website which I will not forget to cancel :) The merchant icons make spending really easy to follow if you are a visual person.

Won't log in

I have an iPhone8. It logged in through the main Renasant app once, and looked fairly neat while I poked around in it that time, but following that one experience, it won't let me log in. It opens to the screen saying it will launch the Renasant app, but it never does anything. If I open the Renasant app at this point and manually log in directly through there, nothing happens. If I try to log in through the card app with my Renasant login credentials, it says they're wrong. I was never prompted to make unique login credentials for the card app, so I don't know what it wants. There is nothing like a "Forgot password" option to select. Finally, I deleted the app and reloaded it. It gave the same prompt saying it would now log in through the main Renasant app, but nothing ever happened. Dead app. So much time and frustration over an app that I still know basically nothing about. This app launch was a total failure.

Developer Response ,

We're sorry that you are having difficulties. This issue should be resolved now. Please try force closing both apps (including anything opened in the background). Re-launch the Mobile app and click on the Card app link. Try typing full credentials the first time as opposed to using biometrics. If you are still having problems please call our customer support @ 877-367-5371.

Login issues (resolved!)

I also am having issues logging in. As some of the other reviewers have said, when I try to login, it redirects me to the Renasant app, but never redirects back to the card app. Therefore, I cannot login as my only option when redirected to the Renasant app is to download the app, which I have obviously already done. I would love to use this app, but it seems there are a lot of issues that need to be fixed before that can happen.

This has been resolved and now that I am able to login and use the app it is extremely helpful in tracking my spending! Great app.