Resource One Credit Union 17+

Wonderful

I have been using this app for a few years. I enjoy everything they’ve been adding and updating it to. There was a few glitches, but they have been fixed. This app makes things very easy and very useful. There’s hardly often I would have to do things at the bank.

Developer Response ,

Thank you for the review. If there is anything we can do for you, just let us know at resource1app@r1cu.org! Have a wonderful day!

Great Improvement but needs work

The new app is so much better than their old version. So thanks for investing in it. That being said, it’s easy to tell they used lower cost developers and did not QA this app thoroughly. They also appear to have used a progressive web app rather than a true native app. For example, when you use bill payment and are prompted to enter a dollar amount the entire keyboard comes up. This is the same in several locations in the app. Most banking apps know that 100% of the time you will be using digits for a certain function so they default to the number keypad for digit entry. This would make it so much easier to use. Also they pulled in lots of old accounts and I now have all of them listed and my son has all my accounts listed on his app. That is such a violation. Better QA should have been done. So overall it’s better, but my fear with R1 is that won’t continue to improve it. Fingers crossed.

App is Full of Flaws

For starters there’s no way to do a simple wire transfer to another persons bank with a routing number. Second, if you own the old app, this one doesn’t update it but creates a new instance so you have multiple apps on your phone now. On the main screen it doesn’t even ask you to enter your account number before submitting. This new version has far less features than the old one. There’s also zero support or help info in the app. There’s also no support for debit cards. You have to get yet another app, MobiMoney, to even manage that and it also has no wire transfer feature like most debit card apps have now.

Developer Response ,

Thank you for taking the time to leave us a review; we will be sending this to our development team to take into consideration for future updates. If you are looking to send money to another person at a different financial institution, you can access this feature by selecting "Bill Pay" and changing the "Biller Info" to "Person" and "Bank Account". It will then ask for the name, account number, an routing number of the person receiving funds. Unfortunately, you will need to delete the old app as it is no longer in service and cannot be used to access your account.

For further assistance, please give us a call at 800-375-3674. Thank you, and have a great day.