Rover—Dog Sitters & Walkers 4+

Great service, terrible app

I’m both a dog sitter and owner and this is such a great service BUT the app is terrible. 1) When I make changes to my sitter profile and click Done, the changes are not saved. 2) I just found out that when you select “Depends” for “Friendly with Dogs?“, it doesn’t show up on your dog profile at all for pet sitters! So frustrating as this is such important information! 3) There is no way to update your profile name and there is no way to set more than 1 dog owner. So only 1 dog owner’s name is shown. When the other owner is talking to pet sitters, they have no idea who is talking to them and you have go keep signing your name. Moreover, when I created my pet sitter profile (my husband created our dog owner profile) the app took my husband’s name automatically for the pet sitter profile and didn’t let me enter my own! 4) The icon on the top left that you click to switch between “Past/Archived” and “Pending/Upcoming” doesn’t make any sense! I have never seen that in any other app. I’m an experienced app user and I worked for an app for 5 years and it took me a while to figure out how to find messages with our past dog sitter. Even after I learned that you have to click on that icon to switch to “Past/Archived” messages I still forget how to do it because it is just not intuitive. You should just have one inbox and let people Archive what they want.

Developer Response ,

Thank you for reaching out and we apologize for any difficulties you may have experienced. Please be assured our team is working hard to release an update that will fix various issues as soon as possible. In the meantime, if there's anything we can do to support you, please contact our 24/7 Customer Service team at 888-453-7889.

Great Idea and Service

Love that I found this!! I have a senior handicapped dog that I can no longer leave home by herself. Rover has been amazing to find high quality/trustworthy people to care for her and give me peace of mind that she’s in good hands. My only issues/recommendations are with the app itself:
1. There’s no way to cancel a request when it’s pending (please change this!!)
2. More options for care. For example, if my husband and I want to go out to dinner and I want to drop my dog off at someone’s home, it’s only a brief (maybe 1-2 hr?) visit but it’s a specific time (e.g. 6 or 7 pm). Right now I have to select the option to drop-off, then select the dinner times and have found it very difficult to find someone for something like this (and also not pay for a full day of care). Would be great if there were already sitters available and able to do brief care during early evening/dinner hours specifically.
The current option is more for day-care (and the boarding option isn’t what I’m looking for as it’s only a brief drop off). Another is weddings and dog-sitting at a hotel for a wedding or special event. Spoke with a few sitters that said they had to get creative with this (and also ensure they were compensated properly).