Ruth’s Regulars 4+

I gave it three stars because it’s a good idea, but since it’s not available for my state I took off two. Please update your app to include all locations Lord’s Will🥺

We have been long times, frequent patrons of Northside Ruth Chris.
We went so often that our favorite bartender would have drinks ready and waiting when he saw us walk in.
At his recommendation we signed up for loyalty program. Unfortunately COVID hit right afterwards and we did not return until summer and outdoor seating was avail but we went back often. The loyalty program was spend $1000 and receive a $90 credit.
That was great. Not only does this not allow us to transfer out points over. This App just doesn’t work. Without telling us our previous loyalty card has not registered our past two visits last week close to $400 alone. And the NEW PROGRAM is $25 credit per $1000 spent. I guess we will be eating at Provisions more often when we almost ate exclusively at Ruth’s. Not a way to take care of loyal customers.

Easy to understand the app but it’s not running properly on some levels. Constant crashes through the app and some servers and bartenders don’t seem to understand the app.
Also can’t seem to find a way to transfer my points from old receipts. But the app is easy to guide through and can’t wait to see future rewards.