RV Halo

Name: RV Halo
Rating: 2.3 (108 reviews)
Author: Winegard

Smart RV Ecosystem

Free · Designed for iPad

108 Ratings
Ages

4+
Years
Category

Travel
Developer

Winegard
Language

EN
English
Size

158.7
MB

Monitor. Track. Control. Secure. RV Halo creates an Internet of Things for RVs keeping you connected while on the road or at home. Installation and setup of your Winegard RV Halo product is quick and easy with the help of our app. Overall Features: - Connect to all your compatible Winegard products in one app - Update product software - Access product manuals and support - Register your RV Halo products - Access your Winegard account - Create and manage multiple RVs RV Halo Voice Features: - Set up your system with your smartphone or tablet, no need for a browser - Stream video directly from your RV to anywhere you are - Enable and register your device with Alexa - Easily find product specific support More products and features coming soon! Winegard Company is a trusted connectivity partner for designing and manufacturing the greatest range of world-class connectivity products and services, including WiFi and 4G LTE, satellite, broadband, video, and over-the-air technology for residential, commercial, and mobile applications. Founder, John Winegard, invented the multi-channel Yagi antenna and since its incorporation in 1953, Winegard has designed more than 1,000 antenna models and been granted more than 90 U.S. patents. The company's heritage includes recognition by NASA for contributions to the Apollo 11 mission, and the induction of founder John Winegard into the Consumer Electronics Association Hall of Fame. Winegard's high-performance designs for TV, wireless, and cellular technologies are manufactured in the U.S.A. The company is developing technologies to create “smart hubs” that use cloud services to check on, manage, and control devices in RVs, boats, semi-trucks, and more. The Iowa-based facility totals 410,000 sq. ft. and includes a state-of-the-art testing, validation, and measurement center. Headquartered in Burlington, Iowa, Winegard has locations in Illinois, Indiana, Idaho and Oregon. Focus on the journey!

Ratings & Reviews

2.3

out of 5

108 Ratings

Won’t connect to GW-1000
10/30/2023

FIVEfingersFIVE
Went back to the old winegard app, connects from a complete reset almost immediately without issues. Factory reset and tried 6 times to complete the setup. Never worked. I believe there is an issue with password length or structure that HALO is looking for a specific PW length ( it says 8 characters ) but that’s asked when connecting to an external WI-FI source and that’s something that you wouldn’t have control over ( if it’s a park, hotel, hotspot, public Wi-Fi ) so there shouldn’t be a criteria embedded in the connection setup. You can’t get past this to work around it. The old app connects the GW-1000 to my cabin Wi-Fi, home Wi-Fi and a campground Wi-Fi without problems. Cant get HALO to connect with any and using HALO requires a complete setup - you cant have the Winegard working and just log into HALO and transition over - even though the HALO app says “easy transfer” it’s neither easy - nor a transfer. It should say “gather all your passwords and reset everything for an experience”

Developer Response
[UPDATE] Hi, FIVEfingersFIVE! We just released version 1.32.2 into the app store that has a fix for the connection issue. Please try that version and let us know if you are still having issues. You can email us directly at developer@winegard.com!Hi, FIVEfingersFIVE. Thank you for your review. We have identified that the issue is pinpointed to iOS version 17.1 and their "security" updates. We tried to follow the updated best practices for using network discovery but the latest update broke any app that uses that process. We are currently in the process of rolling back to our previous method and should have the issue resolved by this weekends release.We apologize for the inconvenience. You shouldn't need to do a fully factory reset of the device to use it with our new app.
Won’t connect to GW-1000
10/30/2023

FIVEfingersFIVE

Went back to the old winegard app, connects from a complete reset almost immediately without issues. Factory reset and tried 6 times to complete the setup. Never worked. I believe there is an issue with password length or structure that HALO is looking for a specific PW length ( it says 8 characters ) but that’s asked when connecting to an external WI-FI source and that’s something that you wouldn’t have control over ( if it’s a park, hotel, hotspot, public Wi-Fi ) so there shouldn’t be a criteria embedded in the connection setup. You can’t get past this to work around it. The old app connects the GW-1000 to my cabin Wi-Fi, home Wi-Fi and a campground Wi-Fi without problems. Cant get HALO to connect with any and using HALO requires a complete setup - you cant have the Winegard working and just log into HALO and transition over - even though the HALO app says “easy transfer” it’s neither easy - nor a transfer. It should say “gather all your passwords and reset everything for an experience”
Developer Response 11/04/2023
[UPDATE] Hi, FIVEfingersFIVE! We just released version 1.32.2 into the app store that has a fix for the connection issue. Please try that version and let us know if you are still having issues. You can email us directly at developer@winegard.com!Hi, FIVEfingersFIVE. Thank you for your review. We have identified that the issue is pinpointed to iOS version 17.1 and their "security" updates. We tried to follow the updated best practices for using network discovery but the latest update broke any app that uses that process. We are currently in the process of rolling back to our previous method and should have the issue resolved by this weekends release.We apologize for the inconvenience. You shouldn't need to do a fully factory reset of the device to use it with our new app.
(Edit) Support team helped with “Device already registered”
12/08/2023

His Doghouse Charters
**Updated** Following my review below AND an online support request, I received an email from “Scott” based on the review requesting my MAC address and two separate phone calls within five minutes of each other based on the online support request. As soon as I provided the MAC address, I got another email that I can log back in after five minutes and all should be good. I did and it was! I’m looking forward to seeing how this “new” app works compared with the legacy app that’s being retired. Kudos to Scott and the rest of the Winegard team for their outstanding support system!**Original Post** I can’t get my years old GW-1000 to work with this app. I registered it when I got it and it won’t let me get past the error. This app is useless to me.

Developer Response
Hi, His Doghouse Charters! Please email us at developer@winegard.com! We can clear the error for you. A device already registered error can occur if the device was registered under a different email address or if you have used the "Hide my Email" function on iOS. When you "Hide your Email" we cannot see it on our side so your device was most likely tied to an account anonymized and hidden by Apple.
(Edit) Support team helped with “Device already registered”
12/08/2023

His Doghouse Charters

**Updated** Following my review below AND an online support request, I received an email from “Scott” based on the review requesting my MAC address and two separate phone calls within five minutes of each other based on the online support request. As soon as I provided the MAC address, I got another email that I can log back in after five minutes and all should be good. I did and it was! I’m looking forward to seeing how this “new” app works compared with the legacy app that’s being retired. Kudos to Scott and the rest of the Winegard team for their outstanding support system!**Original Post** I can’t get my years old GW-1000 to work with this app. I registered it when I got it and it won’t let me get past the error. This app is useless to me.
Developer Response 12/07/2023
Hi, His Doghouse Charters! Please email us at developer@winegard.com! We can clear the error for you. A device already registered error can occur if the device was registered under a different email address or if you have used the "Hide my Email" function on iOS. When you "Hide your Email" we cannot see it on our side so your device was most likely tied to an account anonymized and hidden by Apple.
Still buggy
12/04/2023

Motor city driver
Takes forever to connect. I can open my computer, log on before the phone app can connect. App took away the map on location service, just giving you lat/lon. Unit itself has a problem, which appears to be a buffer filling up. Restarting the unit usually clears it up. We are heavy data users, with truly unlimited data. Issue manifest itself no matter what point in the cycle. Finding it hard to recommend this unit or app

Developer Response
Hi, Motor City Driver! Thank you for submitting your review! We would love to work with you to get a log file to see if we can troubleshoot why your device is behaving this way. Please contact us at developer@winegard.com and we'll work with you directly to find out what is happening.For the app responsiveness, the phone certain security related requirements within their technology stack that your computer does not have to go through. We apologize for the inconvenience and have been working hard to help make the app as responsive as possible.
Still buggy
12/04/2023

Motor city driver

Takes forever to connect. I can open my computer, log on before the phone app can connect. App took away the map on location service, just giving you lat/lon. Unit itself has a problem, which appears to be a buffer filling up. Restarting the unit usually clears it up. We are heavy data users, with truly unlimited data. Issue manifest itself no matter what point in the cycle. Finding it hard to recommend this unit or app
Developer Response 12/15/2023
Hi, Motor City Driver! Thank you for submitting your review! We would love to work with you to get a log file to see if we can troubleshoot why your device is behaving this way. Please contact us at developer@winegard.com and we'll work with you directly to find out what is happening.For the app responsiveness, the phone certain security related requirements within their technology stack that your computer does not have to go through. We apologize for the inconvenience and have been working hard to help make the app as responsive as possible.
(Edited) Compatible w/ older systems
08/29/2023

JF229
I had difficulty getting my 5 yr old wifi router registered on this new software. I received help directly from a developer and now have it up & running so if the registration process says your device is not compatible you should contact the helpdesk rather than just giving up. Since I only use the wifi and not any of the paid services I cannot comment on other functionality. Compared to my older ConnecT software, RV Halo spawns the same interface as the older software so I don’t see an advantage. I will need to travel for awhile before I can decide if this new software offers improved functionality. If I had the latest & greatest hardware then this software would certainly improve my experience.

Developer Response
Thank you for your review. Any device that was compatible with the ConnecT app should be able to be used with RV Halo as well. To date none of our Connectivity devices use Bluetooth with the app. They are accessed via their Wi-Fi network. We would love to assist you in getting RV Halo working with your device. Please email us at developer@winegard.com and we'll respond ASAP.
(Edited) Compatible w/ older systems
08/29/2023

JF229

I had difficulty getting my 5 yr old wifi router registered on this new software. I received help directly from a developer and now have it up & running so if the registration process says your device is not compatible you should contact the helpdesk rather than just giving up. Since I only use the wifi and not any of the paid services I cannot comment on other functionality. Compared to my older ConnecT software, RV Halo spawns the same interface as the older software so I don’t see an advantage. I will need to travel for awhile before I can decide if this new software offers improved functionality. If I had the latest & greatest hardware then this software would certainly improve my experience.
Developer Response 08/28/2023
Thank you for your review. Any device that was compatible with the ConnecT app should be able to be used with RV Halo as well. To date none of our Connectivity devices use Bluetooth with the app. They are accessed via their Wi-Fi network. We would love to assist you in getting RV Halo working with your device. Please email us at developer@winegard.com and we'll respond ASAP.

What's New in v1.142.0: New Features: - Added LR130 floor plan upload functionality. Fixes & Improvements: - General workflow and routing updates related to LR130 registration and floor plan handling. - Internal updates and stability improvements.

Version 1.142.0

6d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Category
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Copyright

Developer Website

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Version 1.142.0

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Data Linked to You

Data Not Linked to You

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