RV Halo 4+

Went back to the old winegard app, connects from a complete reset almost immediately without issues. Factory reset and tried 6 times to complete the setup. Never worked. I believe there is an issue with password length or structure that HALO is looking for a specific PW length ( it says 8 characters ) but that’s asked when connecting to an external WI-FI source and that’s something that you wouldn’t have control over ( if it’s a park, hotel, hotspot, public Wi-Fi ) so there shouldn’t be a criteria embedded in the connection setup. You can’t get past this to work around it.
The old app connects the GW-1000 to my cabin Wi-Fi, home Wi-Fi and a campground Wi-Fi without problems. Cant get HALO to connect with any and using HALO requires a complete setup - you cant have the Winegard working and just log into HALO and transition over - even though the HALO app says “easy transfer” it’s neither easy - nor a transfer. It should say “gather all your passwords and reset everything for an experience”

[UPDATE] Hi, FIVEfingersFIVE! We just released version 1.32.2 into the app store that has a fix for the connection issue. Please try that version and let us know if you are still having issues. You can email us directly at developer@winegard.com!

Hi, FIVEfingersFIVE. Thank you for your review. We have identified that the issue is pinpointed to iOS version 17.1 and their "security" updates. We tried to follow the updated best practices for using network discovery but the latest update broke any app that uses that process. We are currently in the process of rolling back to our previous method and should have the issue resolved by this weekends release.

We apologize for the inconvenience. You shouldn't need to do a fully factory reset of the device to use it with our new app.

**Updated** Following my review below AND an online support request, I received an email from “Scott” based on the review requesting my MAC address and two separate phone calls within five minutes of each other based on the online support request. As soon as I provided the MAC address, I got another email that I can log back in after five minutes and all should be good. I did and it was! I’m looking forward to seeing how this “new” app works compared with the legacy app that’s being retired.

Kudos to Scott and the rest of the Winegard team for their outstanding support system!

**Original Post** I can’t get my years old GW-1000 to work with this app. I registered it when I got it and it won’t let me get past the error. This app is useless to me.

Hi, His Doghouse Charters! Please email us at developer@winegard.com! We can clear the error for you. A device already registered error can occur if the device was registered under a different email address or if you have used the "Hide my Email" function on iOS. When you "Hide your Email" we cannot see it on our side so your device was most likely tied to an account anonymized and hidden by Apple.

Takes forever to connect. I can open my computer, log on before the phone app can connect. App took away the map on location service, just giving you lat/lon. Unit itself has a problem, which appears to be a buffer filling up. Restarting the unit usually clears it up. We are heavy data users, with truly unlimited data. Issue manifest itself no matter what point in the cycle. Finding it hard to recommend this unit or app

Hi, Motor City Driver! Thank you for submitting your review! We would love to work with you to get a log file to see if we can troubleshoot why your device is behaving this way. Please contact us at developer@winegard.com and we'll work with you directly to find out what is happening.

For the app responsiveness, the phone certain security related requirements within their technology stack that your computer does not have to go through. We apologize for the inconvenience and have been working hard to help make the app as responsive as possible.