Scenting 4+

I love my AromaTech diffusers. The app used to allow the user to select settings for the scent to come on and off. For example, on for 30 seconds-off 120 seconds… versus selecting the preset 1 to 9 setting. As a user, I got it down to a preferred setting (science) - then Aromatech did an “UPDATE”! It removed the password, albeit annoying, it was fine. Then it gives a prompt only for the AromaMini BT, and not their AT600. Which only after reaching out via chat, was told that you have to open the unit, hit the “reset” button & you lose all your previously stored settings. So if you have a few around your house (like I do) - then you have to do a few resets and reprogramming of each. (That was a bit annoying!) I don’t understand what the UPDATE is really meant to do. They removed things that made this bluetooth feature appealing. I don’t need the darn bluetooth other than setting a time for it to come on and off now. I can set intensity on the unit itself. What a waste of technology “update”!

I've had my 2 diffusers for about 2.5 years. I purchased a new and refurbished one. During the first year, I had to send in my diffuser for multiple repairs, and the following year the same story. One of the diffusers kept leaking the oil from the diffuser inside the chamber, which is a waste of product. Now both devices are not putting out the scent properly and I was told in an email to reset the machine and re-add it back to the app. The app can’t locate the diffuser. I am a big believer in putting money into items that have a significant return on value. Unfortunately, these diffusers are not.

For future purchasers, I am not going to recommend this device. I think anyone who values their dollar, especially in a time of inflation would pass over this diffuser and seek a diffuser elsewhere.

Once you connect with the app and set a schedule, you lose manual control of the device. There's no "on" button on the app. So if you want your device to turn on outside of scheduled hours, you have to add that time to your schedule and it's a whole process. Also, the Bluetooth strength is abysmal (I guess that's more of a hardware issue). I find myself having to walk up to the diffuser with my phone in my hand to change it several times a day... This app creates more problems than it solves. I'd rather just let the thing run a pay a little more for oil. Also, UI/UX feels like something made by school children. I expected much more from the app companion to a very pricey home product like this one.