Eight Sleep 12+

Great Device but unhappy with the App Updates

First: I love the pod. I have the 2 and have been using it for about a year. It has been great for counteracting the effects of inclement weather in an old house without AC. However, recent updates have increased connectivity issues with the hub. I’m repairing 1-2 times per month now. This was not the case before. Moreover, the new UX on the app is difficult to read; it feels very chaotic. I can’t seem to edit my waking and sleeping times. I track my sleep with two other pieces of tech and often used to synchronize them when there were discrepancies. Now I feel like I’m reliant on an app that doesn’t always get it right, is difficult to read and review at a glance in the morning, and often knocks out the hub. I love the device but miss past iterations of the app. Please don’t overcomplicate what was once an elegant user experience.

Correlation is not causation

I found that the app is a little buggy and definitely less consistent than I’d like it to be. First, the app loses connection with the pod frequently. Second, the sleep analytics don’t tell me much. I get a perfect sleep score because I didn’t get up to pee and didn’t have many “minutes out of bed”. But I’m reality, I slept terrible, and I’m tired and groggy. Fitbit and an app on the phone that I used to use were SO much better. They could tell me how many minutes I was in each phase of sleep, so I could say. I didn’t drink last night, and I had 20min more in Deep Sleep. Also, Eight Sleep changed their prices on their analytics package and didn’t tell people. I was paying 30+/mo and there were lower options. Now they have 8/mo and 20/mo options. Yet then never passes than along to me. My sister had to tell me. Also, I’ve been trying to cancel my membership for 3pm this because the analytics don’t make sense, and their team keeps charging me. Buyers please beware. I like the unit, but they are poor in the sleep analytics and shady in practice on the membership fee side.

If you want a judgmental app to help you sleep, this is for you

We’ve used eight sleep for about 1 year. The pod itself is fantastic and really helps my wife and me sleep better. We put the pod on our tempurpedic and love it. On the other hand, the app has gotten steadily worse: it struggles to connect to the pod, takes a LONG time to update, and as of a couple months ago, loves to judge my sleep habits (harshly), even when they’re out of my control. I can really live without “pay attention!” in any app, especially when I’m sick and not sleeping well, or got home late due to travel, or had to wake early for a meeting. It also tries to give you tips (eg “was something keeping you up? Your resting hear rate dropped late”), which is the least useful feedback possible, as I’m not really sure how I can control my sleeping heart rate. If the app stopped trying to be insightful, gave me sleep metrics, and passed the data to HealthKit it’d be enough. I can live without an app that tries to judge me to better sleep.

Developer Response ,

Hi, sorry to hear about the connectivity issue. Would you mind reaching out to appsupport@eightsleep.com so we can learn more? Thank you!