Scott Credit Union 4+

SCU App Review

Although I’m still getting used to the app, it does have 5 Star promise! I like the credit card part where I can effortlessly view my card purchases anytime I wish! Everything else looks real good!
Part II: Still getting used to it, but I like it! Will jot things down for next time! Still FIVE STAR! I conduct most of my banking on my iPhone and at the present time, I have no suggestions. The only concerns I have is security and the scams that take place from time to time. But your in-bank personnel have helped me out considerably! Sometimes you have to have that face to face contact to solve some problems and I am grateful for that. When I do visit SCU, I notice your banking personnel are the best! All that I’ve come in contact with are very polite and personable. It’s a joy to do that “in house” banking, something you don’t get using your iPhone!

Part III: Scott Credit Union continues to provide me and my family excellent banking services. I’ve been a member for over forty years after retiring from the military. I have always enjoyed Scott’s friendly service since 1983. Whatever bank you visit, you’ll find the same the same friendly service and greeting upon entering the facility. I would definitely recommend Scott Credit Union to family members and friends!

Student

I am going to write in all caps because you have really been there for me!!! YOU ARE THE BEST BANK I’ve EVER BANK WITH AND I’ve BEEN BANKING WITH BANKS EVER SINCE I WAS 18 YEARS OLD. SO FROM MY EXPERIENCE. .. I CAN SAY THIS AND STILL KNOW WHAT I AM TALKING ABOUT!!! KEEP BEING GREAT AND GOOD FOR AND TO YOUR CUSTOMERS!!! I’ve EXPERIENCE DOING BUSINESS WITH EACH ONE OF YOU AT THIS PARTICULAR BRANCH IN FAIRVIEW HEIGHTS IL. MAY THE GOOD LORD JESUS CONTINUE TO BE WITH AND I THANK YOUR FAMILIES FOR ALLOWING YOU AND SETTING THE TONE FOR YOU TO BE FOR US CUSTOMERS AND THEE WHOLE ENTIRE STAFF AT THAT. Warmly, Thank you so much and even in and during this pandemic your great/good to and for us. You all know who I’m talking about this is vg.

Wish we could have kept the old app

I really hate the new app. The appearance of it is not appeasing, it looks much like an older style so that’s a personal preference, but as far as functionality, it’s totally awful. You cant see pending transactions anymore. Also, any loans you have with them have two major app faults: 1) you can’t see when your next payment is due (I just refinanced and thankfully I know it happens to be due on the 1st of the month now but otherwise I wouldnt remember the new due date); and 2) you can no longer see the payment amount. Again, new loan and I have no idea what my payment amount is. Now I have to pull out the refi paperwork to see what my new payment is after I already put that all away two months ago. For people who don’t keep track of things and count on glancing at the app, not showing the payment date could get them in a lot of trouble. Just annoying changes that make no sense and why remove them? You don’t want to make things as easy as possible for your customers??

Developer Response ,

Great news -- As of this week, you’ll be able to see pending ACH deposit information in the app! This has been the most frequent request from our members since the app launched, and we made it a priority to implement this feature. Thank you for the feedback. We will take your concerns into consideration.